The Customer Support Representative is the first point of contact for customers seeking assistance via phone. They are responsible for providing excellent customer service, resolving inquiries and issues, and ensuring customer satisfaction.Required Candidate profileEducation: High school diploma or equivalent required. Bachelor's degree preferred.Experience:o Prior experience (1+ years) in a customer service role preferred.o Call center experience is a plus

Continuously update training content to reflect product changes and sales strategies.Develop skill-building exercises and activities to improve communication, rapport-building, and closing techniques.