Director, CX Quality and Training Vervent

15.0 - 19.0 years

0 Lacs

karnataka

On-site

As the Director of CX Quality and Training at our company, you will be responsible for leading the strategy, design, and implementation of all CX Quality and Training policies, programs, and insights. Your role will involve establishing standards, policies, and procedures to evaluate customer experience effectively, providing insights to drive business operations, and collaborating with business line leaders to drive improvement. Additionally, you will oversee the comprehensive Training program, including training modules, communications, evaluations, and policy manuals. Your contribution as a member of the leadership team will be crucial in enhancing employee engagement, client satisfaction...

Posted 2 months ago

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Manager - Training (RCM) Credence Global Solutions

10.0 - 14.0 years

0 Lacs

pune, maharashtra

On-site

As a highly skilled and experienced professional in Revenue Cycle Management (RCM) domain, you will be responsible for various key roles and responsibilities. Your role will require excellent organization and project management skills, including aggressive planning, organizing, coordinating, negotiating, establishing effective cross-team relationships, prioritization, and successfully delivering against defined objectives. You will play a crucial part in strengthening internal processes related to communications, needs identification, internal facilitator management, reporting dashboards, and metrics. Identifying opportunities for continuous process improvements and leading the team to imple...

Posted 4 months ago

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Manager - Training Credence Global Solutions

10.0 - 14.0 years

0 Lacs

pune, maharashtra

On-site

The ideal candidate for this role must possess excellent organization and project management skills, including the ability to plan, organize, negotiate, establish cross-team relationships, prioritize tasks, and deliver against objectives. You will be responsible for strengthening internal processes related to communications, facilitator management, and reporting metrics while identifying opportunities for process improvements and driving the team to implement such projects. Additionally, you will design and facilitate training programs, ensuring timely delivery of batches and conducting training needs analysis. As part of your responsibilities, you will develop training metrics and performan...

Posted 4 months ago

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