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Training Coordinator FTC

0 years

0 Lacs

Delhi, Delhi

Posted:1 week ago| Platform: SimplyHired logo

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Skills Required

Customer service Communication skills

Work Mode

On-site

Job Description

Country
India

Office Location
New Delhi

About Us
Join RICS, a globally respected organisation that sets the highest ethical standards across land, real estate, construction, and infrastructure, supporting 140,000 professionals worldwide.
At RICS, we are at the forefront of shaping the built and natural environment. As a prominent professional body, we empower our members with globally recognised qualifications, influential networks, and access to high quality resources

Role Purpose and Key Responsibilities
You will join RICS on a Fixed Term Contract for 7 months
We are seeking a highly organised and service-oriented Training Coordinator to support the delivery of RICS’ global portfolio of professional development and learning products. Reporting to the Training Delivery Manager, you will play a critical role in ensuring the smooth scheduling, coordination, and delivery of a wide range of learning formats, including eLearning, web classes, certification programmes, and qualification courses. This role requires a proactive individual with excellent communication skills and a strong commitment to customer service. You will work closely with internal teams, subject matter experts (SMEs), and external stakeholders to ensure a seamless learner experience and the consistent delivery of high-quality training.
  • Providing technical and customer support for global learners and internal stakeholders, ensuring timely resolution of queries in line with service level agreements.

  • Creating and maintaining course pages on the Moodle learning management system.

  • Managing delegate enrolment, attendance tracking, and pre/post-course communications.

  • Coordinating the scheduling of training activities in collaboration with SMEs, clients, and delivery teams.

  • Supporting SME onboarding, logistics, and payments, including travel and visa arrangements where required.

    • About You
    You will join RICS on a Fixed Term Contract for 7 months and bring a strong background in training coordination or technical customer support, with a proven ability to manage multiple priorities in a fast-paced environment. You are detail-oriented, collaborative, and committed to delivering exceptional service.
  • Demonstrated experience in technical customer support, ideally in a learning or training environment.

  • Strong organisational skills and the ability to manage complex scheduling and logistics.

  • Experience working with learning management systems (LMS), preferably Moodle.

  • Excellent interpersonal and communication skills, with the ability to engage confidently with stakeholders at all levels.

    • Rewards and Benefits
    Equal Opportunity Employer:
    RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please let us know if we can support you with any adjustments to our recruitment process. Candidates must have the correct right to work in the country where the role is based. How to Apply: To apply, please complete our short online application form. You will be asked to upload your CV and provide a statement explaining why this specific role at the Royal Institution of Chartered Surveyors is an ideal opportunity for you, and how your skills and experience meet the requirements of the role. Please note that while we aim to keep adverts open for a reasonable period, we do reserve the right to close them early should we receive a high volume of suitable applications.

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