Job
Description
Developing Training Programs: Creating comprehensive training materials, including manuals, presentations, and practical exercises, tailored to the specific needs of the hospitality establishment. Delivering Training: Facilitating workshops, seminars, and one-on-one training sessions to educate employees on various aspects of hospitality operations, such as customer service, food and beverage service, front desk procedures, and housekeeping. Conducting Practical Demonstrations: Showing employees proper work techniques and procedures in real-world settings, ensuring they can effectively apply their knowledge. Evaluating Performance: Assessing employee competency through observation, role-playing, and other methods, providing constructive feedback to enhance their skills and knowledge. Maintaining Training Materials: Regularly updating and revising training materials to reflect current industry best practices and standards. Collaborating with Management: Working with department heads and managers to identify training needs, align training programs with organizational goals, and ensure training effectiveness. Fostering a Positive Learning Environment: Creating a supportive and engaging learning environment that encourages employee development and growth. Problem-Solving and Adaptability: Addressing training challenges, adapting training methods to meet individual learning needs, and providing solutions to improve employee performance. Ensuring Quality Service: Promoting a customer-centric approach and ensuring that employees are equipped to provide exceptional service to guests. Key Skills and Qualifications: Communication Skills: Excellent verbal and written communication skills to effectively convey information and provide constructive feedback. Interpersonal Skills: Ability to build rapport with employees from diverse backgrounds and create a positive learning environment. Organizational Skills: Ability to plan, schedule, and manage training sessions effectively, ensuring efficient use of resources. Problem-Solving Skills: Ability to identify and address training challenges, adapting training methods as needed. Industry Knowledge: In-depth understanding of hospitality operations, customer service standards, and relevant regulations. Training Experience: Previous experience in developing and delivering training programs, preferably in the hospitality industry. Mentorship and Coaching: Ability to mentor and coach employees, providing guidance and support to enhance their performance. Adaptability and Flexibility: Ability to adapt to changing training needs, incorporating new technologies and methodologies. Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Rotational shift Language: English (Preferred) Work Location: In person
