Job
Description
Zycus is looking to hire BE / MBA 2023-24 graduates as Trainee Product Technical Analyst and is organizing a Walk-In drive on 8th March, 2025, at our office in Mumbai, Seepz, Andheri East. In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application. As a Trainee Product Technical Analyst at Zycus, you will: - Work on all aspects of Zycus Support Desk and be the first point of contact for customers having queries/issues related to Zycus products & be available on email/chat/call mediums for the customer concerns. - Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency, and resolve issues for customers by coordinating with multiple teams from Zycus & customer side to achieve customer satisfaction. - Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance customer experience, reduce manual efforts, and suggest new processes. - Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing. - Evaluate and suggest innovative solutions and workarounds for customer requirements. - Work efficiently on Zycus products configuration, Incident Management Tools, MS-Excel, etc. - Provide a strong technical understanding of the Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer's business needs. Job Requirement: - Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/Chemical/Mechanical/Electronics/IT. - Experience Level: 0-1 years. - Strong written and verbal communication skills. - Willingness to work 24*7 shifts. - Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems. - Ability to collaborate with various internal and external stakeholders. - Ability to learn, execute, and excel. Multitask and work with priorities. Salary Range: INR 4,50,000 to INR 5,50,000 Walk-In Drive Date: Saturday 08th March, 2025 Time: 10:00 AM to 4:00 PM Venue: Zycus Infotech Pvt Ltd. Plot No GJ-07, SEEPZ++, SEEPZ, MIDC, Andheri East, Mumbai MH 400096. Note: 1. Candidates need to apply for the job online before the Walk-in (Walk-in Drive - Trainee Product Technical Analyst At Zycus). 2. Carry your resume, 1 color passport size photograph, and Aadhar Card copy along with the original. 3. Our office is in a high-security zone, and you will need a gate pass; therefore, candidates are requested to email the below documents in advance for gate pass to "seepz.consultant@zycus.com". Five Reasons Why You Should Join Zycus: - Pioneer in Cognitive Procurement: Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises. - Fast Growing: Growing Region at the rate of 30% Y-o-Y. - Global Enterprise Customers: Work with Large Enterprise Customers globally to drive Complex Global Implementation on the value framework of Zycus. - AI Product Suite: Steer next-gen cognitive product suite offering.,
