TPA Executive (Mumbai)

Job profile: CRM helpdesk. (TPA executive)

We need people only from TPA Insurance Companies who has worked as a CRM helpdesk.(compulsory)

Job Description

 CRM implants for claim support at client location

 Resolve customer queries on policy coverage and health claim processes

 Facilitate to drive claims app for submission and tracking of claims by employees

 Respond to employee calls and emails as a direct SPOC allocated to specific corporate.

 Collect and dispatch claim documents as per corporate requirement

 Coordinate with internal claims units at IL to ensure seamless cashless and priority processing.

Stay up-to-date with health insurance regulations and policies to ensure accurate information and adherence to industry standards.

Maintain the confidentiality of sensitive data and adhere to data protection guidelines.

Candidate have to travel twice in a week from 1 branch to another to solve customer queries.

Good English communication is compulsory

Strong communication skills in English (mandatory)

In-depth knowledge of health insurance claim processes.

Customer-focused with a problem-solving mindset.

Willingness to travel locally as per job needs.

Contact

Company: ICICI Lombard.

Experience :

1-2 years of experience in Health Insurance Industry.

Qualification: Graduation.

Salary: ₹20k to ₹25k CTC.

Location: Mumbai

Send resume on this whatsapp number: 9321505177 or email us at [email protected]

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• TPA health insurance: 1 year (Required)

Work Location: In person