a)Support the sales team with lead generation b)Speak with existing/new customers via phone/email c) Sales order preparation d) Sales invoice generation Required Candidate profile Strong communication skills (English) - writing/verbal

Role & responsibilities Assist in managing and optimizing our Shopify store , including product listings, collections, promotions, and merchandising. Lead and supervise cross-functional e-commerce teams (design, marketing, catalog, and operations). Collaborate with marketing for performance campaigns, email flows, and traffic-driving strategies. Coordinate with logistics, customer service, and warehouse teams to ensure a seamless customer journey. Monitor key performance metrics (traffic, conversion, AOV, bounce rate) and present insights for growth. Regularly audit the site for errors, UX issues, and process gaps; take ownership of resolutions. Help execute product launches, promotional calendars, and seasonal campaign strategies. Implement efficient workflows to improve productivity and reduce errors. Research e-commerce trends and competitor activity to drive innovation. Preferred candidate profile 4 - 5 years of relevant experience in e-commerce operations, store management, or digital merchandising . Strong hands-on experience with Shopify ; knowledge of apps, themes, and backend admin. Team player with leadership qualitiescan groom and mentor junior team members . Highly proactive, analytical, and process-driven mindset. Ability to take initiative and drive cross-team alignment to meet business goals. Strong understanding of UK customer behavior and online retail trends is a plus . Excellent communication, organizational, and problem-solving skills.

Role & responsibilities Manage daily Amazon Seller Central tasks including product listing creation, updates, and optimization (titles, descriptions, keywords, and images) to maximize visibility and sales. Monitor inventory levels within Seller Central, update stock quantities, and coordinate replenishment with suppliers and fulfillment centers to prevent stockouts or overstock. Process and monitor orders, shipments, returns, and refunds within Seller Central, ensuring timely resolution of issues to maintain high customer satisfaction. Utilize Seller Central reporting tools and export data for detailed analysis and reporting using advanced Excel functions. Track account health metrics such as performance notifications, policy compliance, and customer feedback to ensure compliance with Amazon standards. Assist with managing Amazon advertising campaigns (PPC) via Seller Central by monitoring campaign performance, adjusting bids, and analyzing ROI. Communicate with Amazon Seller Support as needed to resolve account or operational issues. Collaborate with cross-functional teams (marketing, supply chain, customer service) to coordinate promotions, product launches, and inventory management. Stay current with Amazon platform updates, policies, and best practices to ensure smooth and compliant operations. Preferred candidate profile 2 - 4 years of experience managing Amazon Seller Central accounts with a focus on operations. Strong proficiency with Amazon Seller Central tools and reports. Experience with product listing optimization and inventory management on Amazon. Familiarity with Amazon PPC advertising and campaign management within Seller Central. Detail-oriented with strong problem-solving skills and the ability to multitask. Good communication skills for internal collaboration and interaction. Ability to work independently and manage priorities in a fast-paced environment. Preferred Skills: Experience with third-party Amazon tools (e.g., Helium 10, Jungle Scout) for product research, keyword tracking, and listing optimization. Knowledge of Amazon FBA (Fulfillment by Amazon) and FBM (Fulfillment by Merchant) workflows. Strong understanding of listing detail optimization, including keyword research, A+ Content, and variation setup. Familiarity with bulk upload templates and flat files for efficient listing management. Exposure to Amazon PPC tools and ad optimization strategies.