Client Experience Lead/ Global Delivery Manager - Inside Sales Global IT, Consulting & Professional Services Leader

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Client Success Manager, your main responsibility will be to drive client business outcomes in alignment with the Statement of Work (SOW) and contract terms across various geographies. It is crucial to ensure adherence to all processes and promptly highlight any deviations to the Client Account Leader (CAL) and the client for synchronized resolution. Collaboration with the Business Operations vertical is essential to oversee daily operational and administrative activities, guaranteeing the execution of processes and meeting deadlines effectively. You will be an integral part of a project management team entrusted with the initiation, planning, execution, control, and closure of team efforts to achieve specific goals within defined success criteria and timelines. Your focus will be on leveraging process knowledge and organizational insights to support account teams in fostering collaboration across the organization and identifying opportunities for continuous improvement that enhance sales performance. **Responsibilities:** - Develop and implement strategic sales plans to attain company revenue objectives and enhance market presence in the IT sector. - Lead and inspire a team of sales professionals by offering coaching, guidance, and performance management to drive positive outcomes. - Cultivate and nurture strong relationships with key clients and partners, comprehending their requirements and delivering customized solutions to address their business goals. - Identify emerging business prospects, market trends, and competitive challenges, devising strategies to leverage them effectively. - Collaborate with cross-functional teams such as marketing, product development, and customer success to ensure alignment and optimize sales prospects. - Monitor sales performance metrics, conduct data analysis, and deliver regular reports and insights to senior management. - Assess complex problems within your area of responsibility and devise solutions that require a thorough evaluation of multiple variables. Establish firm strategies across project geographies to achieve desired outcomes. - Adhere to the strategic direction set by senior management while defining short-term and long-term goals. - Engage in interactions with senior management, clients, or internal stakeholders, dealing with matters that may necessitate considering alternative approaches. Provide business expertise to facilitate decision-making and keep leadership informed of any deviations or change requests. - Exercise independent judgment in determining methods and procedures for new assignments, with decisions made having a significant daily impact on the area of responsibility. - Accountable for overseeing multiple teams across different locations. - Offer consultative guidance to businesses to support their growth and objective achievement. **Required Skills:** - Problem-solving abilities, creative thinking, strategic planning, storytelling, and analytical skills. - Experience in managing large or medium-sized teams and/or work efforts. - Preferably possess experience in an IT environment. - Demonstrated track record of surpassing sales revenue targets. - Proficiency in managing complex sales cycles and securing multi-year enterprise agreements. - Successful history of closing substantial deals ranging from six to seven figures. - Capability to establish and maintain relationships with executives. - Strong critical thinking and problem-solving skills. - Effective communication and presentation abilities.,

Posted 2 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.