Ticketing B2C

We are looking for a detail-oriented and customer-focused B2C Ticketing Executive to manage ticket booking, modifications, and customer queries for individual clients. The ideal candidate should have at least 1 year of experience in handling B2C ticketing, preferably in the travel, airline, or events sector.

Key Responsibilities:

• Handle end-to-end ticket booking (domestic/international) for individual (B2C) clients.
• Process changes, cancellations, and reissuance of tickets as per client requests.
• Provide accurate fare quotations, availability, and itinerary planning.
• Coordinate with airlines, GDS systems (Amadeus, Galileo, Sabre, etc.), or event ticketing platforms.
• Ensure timely delivery of tickets and confirmations to customers.
• Handle customer queries via calls, emails, and chat with professionalism and clarity.
• Maintain updated records of all bookings and communications.
• Resolve post-sale issues such as refunds or reschedules.
• Stay informed about industry trends, airline policies, and promotional fares.

Key Requirements:

• Experience: Minimum 1 year of experience in B2C ticketing (travel, airline, or event sector).
• Education: Graduate or Diploma in Travel & Tourism / Hospitality / related field.
• Proficiency in any GDS (Amadeus, Sabre, Galileo) or ticketing platforms.
• Strong customer service and communication skills.
• Basic computer skill

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Language:

• English (Preferred)

Work Location: In person