As a Client Service Representative at the company located in Mumbai (Dahisar), your role is crucial in providing exceptional support to clients, resolving issues efficiently, and maintaining strong relationships. You will serve as the main point of contact for clients, addressing inquiries via phone, email, and chat. Your responsibilities will include resolving client issues and concerns promptly and professionally, supporting new client onboarding, maintaining relationships with existing clients, ensuring accurate client records and communication logs, collaborating with internal teams, providing product/service information and guidance, and collecting and reporting client feedback to improve service. Key Responsibilities: - Serve as the main point of contact for clients, addressing inquiries via phone, email, and chat. - Resolve client issues and concerns promptly and professionally. - Support new client onboarding and maintain relationships with existing clients. - Ensure accurate client records and communication logs are maintained. - Collaborate with internal teams to meet client needs and deliver high-quality service. - Provide clients with product/service information and guidance. - Collect and report client feedback to improve service. Qualifications: - High school diploma or equivalent required; Associates or Bachelors degree preferred. - 1-2 years of experience in a client service role. - Strong communication and problem-solving skills. - Proficient in Microsoft Office. - Ability to multitask and manage time effectively. If you choose to join us, you can expect a competitive salary and benefits, growth opportunities, and a supportive team environment.,
About the Role We are hiring a senior leader who can own and scale the complete performance marketing engine across paid media, marketplaces, and quick-commerce platforms. The ideal candidate has hands-on experience running Meta, Google, Amazon Ads, Flipkart Ads, and quick-commerce advertising (Zepto, Blinkit, Instamart), especially for D2C, FMCG, nutraceutical, wellness, and real estate brands. Key Responsibilities 1. Multi-Channel Performance Strategy Build full-funnel paid marketing strategies across Meta, Google, YouTube, LinkedIn, and DV360. Develop marketplace & quick commerce ad strategies: Amazon Ads (DSP + PPC) Flipkart Ads 1mg/PharmEasy ads Zepto/Blinkit/Instamart ads Plan and forecast budgets with clear KPIs: CAC, ROAS, LTV, TACoS, ACOS, etc. Create scalable playbooks for new launches and marketplace expansions. 2. Marketplace & Quick Commerce Advertising Manage end-to-end campaigns on: Amazon SP/SD/SD, Brand Analytics, Amazon Attribution Flipkart PLA & display ads 1mg / PharmEasy ads for healthcare & supplement brands Swiggy Instamart, Zepto & Blinkit sponsored placements / banner ads Optimize: keyword ranking, organic uplift, buybox share, visibility score. Monthly and weekly marketplace growth planning (ranking → reviews → conversions). 3. Media Buying & Optimization Hands-on setup, optimization, and scaling for high budgets across Meta & Google. Run experiments: A/B tests, creative iterations, hook frameworks, landing page CRO. Manage budgets from ₹50L to ₹3Cr/month across clients. 4. Tracking, Analytics & Reporting Lead tracking setup using: GA4, GTM, server-side tracking, pixel events Amazon Brand Analytics, 1mg dashboards, quick commerce dashboards Build performance dashboards on Google Data Studio / Zoho Analytics. Deep analytical ability: LTV, CAC, blended ROAS, VTR, ACOS/TACOS, etc. Run weekly reviews with insights + recommended actions. 5. Client & Team Leadership Lead a team of media buyers, marketplace specialists, performance analysts. Build SOPs for marketplace-first brands and quick commerce brands. Present reports, insights, and scaling strategies to founders and brand heads. Collaborate with creative team for ad angles, hooks, and marketplace creatives. 6. Conversion & Funnel Optimization Improve conversion rate across landing pages & product pages. Improve marketplace conversions via: Listing quality, SEO, keyword ranking Reviews strategy Deals, coupons, promotions, events (Prime Day, BBD, etc.) Optimize D2C + Marketplace + Quick Comm synergy. Requirements 5–10 years in performance marketing and marketplace advertising. Must have hands-on experience with Amazon Ads + Flipkart Ads + Instamart/Zepto/Blinkit/1mg ads. Proven track record of scaling D2C & FMCG brands. Strong analytical skills and ability to manage large budgets. Ability to build and lead a team. Strong command over AI tools and automation workflows. Excellent communication & client-facing skills. Nice-to-Have Experience with Shopify & marketplace integrations. Experience with CRM/marketing automation (Zoho, HubSpot). Prior experience in nutraceuticals, wellness, personal care, or real estate. What You Get Opportunity to lead performance marketing for high-growth brands. Creative freedom + strong tech infrastructure (AI, dashboards, automation). Leadership role with high ownership. Room to build and scale a full performance marketing vertical.