*Key Responsibilities* 1. *Greet and assist visitors*: Welcome guests, respond to inquiries, and direct them to the relevant personnel. 2. *Manage Food And Beverage Serviceoperations*: Answer phone calls, respond to emails, and handle mail and packages. 3. *Provide customer service*: Resolve customer complaints, provide information, and support to customers. 4. *Maintain office supplies and equipment*: Order supplies, maintain equipment, and ensure the service area is tidy and organized. 5. *Maintain confidentiality*: Handle sensitive and confidential information with discretion. *Requirements* 1. *Education*: High school diploma or equivalent required; degree in hospitality, business, or related field preferred. 2. *Experience*: 0-1 year of experience in a front office or customer service role. 3. *Skills*: Excellent communication, interpersonal, and organizational skills; proficiency in Microsoft Office and other software applications. 4. *Language*: Fluency in English; additional languages an asset.

Moarch group of Hotels hotelsmonarch.com is leading hotel brand across Mumbai and Pune region. For expending our dynamic team, we are looking for Front Office staff with minimum two years experience in hotel industry. Warmly welcome and register guests, efficiently handling check-ins and check-outs. Process reservations, modifications, and cancellations accurately using the hotel's property management system (PMS). Provide comprehensive information about hotel facilities, services, and local attractions. Address guest inquiries, requests, and resolve any issues or complaints promptly and professionally to ensure guest satisfaction. Manage incoming calls, emails, and correspondence with a professional and courteous demeanor. Handle cash, credit card, and other payment transactions accurately and securely. Maintain accurate guest records and ensure confidentiality of sensitive information. Collaborate with other hotel departments (Housekeeping, F&B, Maintenance) to ensure seamless service delivery. Contribute to a positive guest experience and uphold the hotel's brand standards. Interested candidates can WhatsApp their CV on- 9321989459.. Applications from other departments such as Food and Beverage- Service and Food and Beverage- Production, House Keeping are also welcome.