As Associate Director, Customer Support (US Market) , you will lead and scale the India-based Customer Operations team that supports our entire US customer base including Customer Support, Collections, and Billing & Policy functions. You will play a critical role in driving operational success, shaping long-term strategy, and building a high-performance culture grounded in TKWW s values. you'll oversee a team of 5-8 direct reports (including frontline managers) and a broader org of ~40+ across disciplines. With a clear focus on team development, process improvement, and delivering world-class customer and vendor experiences, you will partner cross-functionally with Sales, Finance, Enterprise Systems, and Revenue Strategy to ensure outcomes that align with our broader business goals. This role is ideal for a hands-on, people-centric leader who is passionate about coaching managers, streamlining complexity, and championing change. RESPONSIBILITIES: Strategic & Operational Leadership Lead day-to-day operations across Customer Support, Collections, and Billing/Policy teams supporting the US market from India. Act as the strategic leader for the US Collections function , driving accountability and performance across dispute resolution, chargebacks , payment follow-ups, and bad debt management - ensuring healthy cash flow and adherence to internal controls. Define and execute against quarterly goals, driving key metrics like , delinquency rate, closure rate, escalation rate, SLA adherence, backlog reduction, and customer satisfaction Develop and Coach Leaders Foster leadership capability by embedding TKWW values into how we lead, how we'develop others, and how we show up every day. Build a leadership culture that prioritizes inclusion, accountability, and continuous improvement. Customer Experience & Process Optimization Use tools like Salesforce, Netsuite, Gong, and internal CSAT reporting to identify root causes of dissatisfaction and inefficiency then implement process fixes and training refreshers. Collaborate with the Enterprise team to refine ticket routing and automate task triage for scalability. Work closely with cross-functional stakeholders across global teams, to align policy execution and financial operations with broader business priorities. Business Partnership & Transformation Align tightly with Sales, Finance, and RevOps to ensure seamless integration between customer support and business operations. Contribute to company-wide change initiatives with a focus on operational excellence, vendor satisfaction, and cash flow impact. SUCCESSFUL CANDIDATES HAVE: 8+ years in customer operations, with at least 3+ years in a senior people leadership role overseeing managers. Proficiency in English is required. Bachelors degree required. Experience leading support and financial ops functions (Collections, Billing, or Policy) at scale ideally in a B2B, tech-enabled, or marketplace company. Exceptional stakeholder management and communication skills, with the ability to influence cross functional peers and Senior Leadership. Experience in managing collections processes, optimizing revenue streams, and ensuring accurate financial reporting. Strong knowledge of operational KPIs and experience leveraging data analytics to pinpoint operational support challenges/opportunities, as we'll as drive decision-making and operational performance. Proven success building and coaching high-performing, manager-level leaders. Role model holding yourself and your team accountable to deliver on your commitments Strong people orientation with the ability to inspire and motivate teams. Familiarity with tools like Salesforce, Netsuite, Zendesk, or Gong is a plus. At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference! WHAT WE LOVE ABOUT YOU: You Dream Big. You iterate and experiment to drive innovation. You Love Our Users. You keep our global community at the center of everything you do. You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion. You Hustle Every Day. You favor urgency and own your outcomes. You Win Together. People are at the heart of our success and you play as a team

Field sales experience is a must! Venue sales team will work on the assigned targets and make sure to help the business in growth. You will be engaged in the consultative selling pitch with the capability to handle clients. RESPONSIBILITIES: Managing the full lifecycle sales process to include qualifying, pitching, and closing with a focus on new business growth and creating a positive and productive customer experience Growing assigned region by consistently hitting monthly sales quotas and successfully manage a sales pipeline from start to finish Prospecting and identifying decision makers by making cold and warm calls Using a highly-consultative sales approach to promote we'ddingWire products SUCCESSFUL CANDIDATES HAVE: Educational Qualification: Any bachelors Degree Work Experience: 2-6 Years of Experience Must Have- Field Sales Experience Good communication skills (A good listener) Solution Selling High confidence in managing customer quoting & contracts Strong customer-facing acumen and communication skills Excellent organizational skills At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference! WHAT WE LOVE ABOUT YOU: You Dream Big. You iterate and experiment to drive innovation. You Love Our Users. You keep our global community at the center of everything you do. You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion. You Hustle Every Day. You favor urgency and own your outcomes. You Win Together. People are at the heart of our success and you play as a team.

The core sales team will work on the assigned targets and make sure to help the business in growth. You will be engaged in the consultative selling pitch with the capability to handle clients. RESPONSIBILITIES: Responsible for meeting or exceeding assigned sales targets Explain product capabilities to clients and handle all objections Closing inbound leads and maintaining the sales pipeline by outbound calls Understand market and requirements to develop successful communication Engage clients with a consultative selling approach SUCCESSFUL SALES CORE EXECUTIVE CANDIDATES HAVE: Educational Qualification: Any bachelors Degree Work Experience: 2 years Good communication skills (A good listener) Solution Selling High confidence in managing customer quoting & contracts Strong customer-facing acumen and communication skills Excellent organizational skills At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference WHAT WE LOVE ABOUT YOU: You Dream Big. You iterate and experiment to drive innovation. You Love Our Users. You keep our global community at the center of everything you do. You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion. You Hustle Every Day. You favor urgency and own your outcomes. You Win Together. People are at the heart of our success and you play as a team

The Associate Accountant will be a key member of The Knot World Wide s Global Accounting Team and will be responsible for accounting of Receivables, Payables, General Accounting, ability to post accounting entries and perform reconciliations etc The experienced and flexible accounting Associate (you!) will help to manage and perform day to day and month close accounting and assist with financial audit preparation and responses for external auditors, establishing and maintaining accounting policies, best practices and procedures.. You will take on new challenges that will drive a solid accounting and technical foundation of process automation. You will work closely alongside accounting operations, tax and other key business partners and report to the Manager of Controllership. RESPONSIBILITIES: Assist with month-end closing, including preparing, reconciling and entering journal entries for complex accounting areas as we'll as reviewing staff workpapers for accuracy Enhancing workpapers to ensure efficiencies and accuracy Performance of analytic procedures to explain account fluctuations, as we'll as, assist in continuous evaluation of the Company s operations Developing the team s overall understanding of GAAP accounting through teaching and learning initiatives Assist in managing the team to ensure adherence to deadlines for close and other related projects Assist the Accounting Manager in creating validation procedures to support internal and external monthly, quarterly and yearly financial statements. Assist with financial audit preparation and responses for external auditors Assist with the development, implementation, and monitoring adherence to company accounting policies, procedures, and internal controls. Document accounting policies and procedures Document technical accounting analyses as required Assist the Accounting Manager with special ad hoc projects SUCCESSFUL CANDIDATES HAVE: bachelors degree in Accounting or Finance Must have 2-5 years of experience, including 2+ years of public accounting experience preferred Ability to effectively extend knowledge and skills in a financial discipline Ability to review, interpret, and explain financial data Strong general accounting skills and thorough knowledge of US GAAP and proposed new accounting standards Advanced skills with the MS Office Suite, specifically Excel Exceptional attention to detail and time management skills The ability to work we'll in a high-growth work environment, where flexibility is key Strong written and verbal communication skills to clearly articulate while being concise CPA certification preferred Experience working with NetSuite ERP system Experience with Coupa Procure to Pay system Experience working with Google Suite Experience working in global environment, collaborating with international team members At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference! WHAT WE LOVE ABOUT YOU: You Dream Big. You iterate and experiment to drive innovation. You Love Our Users. You keep our global community at the center of everything you do. You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion. You Hustle Every Day. You favor urgency and own your outcomes. You Win Together. People are at the heart of our success and you play as a team