The Lead Culture role in the Retail and Consumer Services industry based in Chennai, TN, with a CTC of 25 LPA, is a senior position that entails developing, implementing, and overseeing human resources policies and regulatory compliance. Your primary responsibility is to establish a robust HR policy framework aligned with organizational goals and legal requirements, working closely with the cofounders to ensure a compliant and effective HR environment. Your key responsibilities include designing and developing comprehensive HR policies, conducting regular reviews for updates, and ensuring alignment with strategic objectives. You will monitor compliance with labor laws, serve as the main contact for HR compliance issues, and implement internal controls to prevent violations. Additionally, you will provide expert guidance on HR policies, handle employee concerns, conduct training programs, and lead investigations into policy violations. Risk management is crucial in this role, where you will identify and mitigate HR-related risks, collaborate with the legal department, and maintain an HR compliance audit program. You will also develop and monitor key HR metrics, collaborate with other departments for policy implementation, and stay informed on industry standards to ensure best practices. To qualify for this position, you should have an MBA in Human Resources Management or a related field, along with a professional HR certification or legal background. A minimum of 15 years of HR experience, exposure to policy development and regulatory compliance, and willingness for national/international travel are required. Strong knowledge of HR laws, regulations, excellent analytical skills, communication abilities, integrity, and proficiency in HR software and Microsoft Office Suite are essential for success in this role.,
Company: The Happy Company® Vertical: People Industry: Retail, Consumer Services Location: Chennai, TN Title: Lead, People CTC: ₹ 24 LPA Company Overview: The Happy Company® (THC) is a data and infrastructure platform for the consumer Internet, powered by intelligence and operating at the intersection of commerce, content, and community. THC wholly owns and operates Chaicup®. Chaicup® serves delicious, affordable, and sustainable foods and beverages. We leverage product and customer insights to combine an intelligent, world-class supply chain with a fast, friendly experience for both partners and consumers. Our mission is to become the world’s most trusted food and beverage brand. At THC, interviews are intentionally rigorous. We evaluate not only skills and experience but also cultural alignment, problem-solving ability, and readiness to thrive in a high-performance environment. Compensation and growth are directly tied to performance and integrity. THC benchmarks competitively, ensuring those who meet our standards are recognised not just with titles but with meaningful rewards. We do not shy away from paying top-of-market for high-quality talent, and we do not negotiate. Our offers are transparent, carefully structured. Compensation discussions occur during the final stage of the interview process. Position Overview: This is THC’s hub-level HR business partner for operations, reporting to the Managing Director. You will own the end-to-end people engine for the Chennai hub across all the business lines. Your mandate: build a reliable workforce supply chain, harden compliance, lift frontline performance, and translate policy into field-ready execution. You partner daily with Business Operations, Culture, Finance, and Administration to keep outlets staffed, compliant, productive, and proud. Key Responsibilities: 1. Recruitment: Own leadership and critical role in recruitment, ensuring only the highest-calibre talent joins the organisation. Implement a rigorous, multi-stage hiring process that includes psychometric evaluations, problem-solving simulations, culture-fit assessments, and structured case interviews. Partner with function heads to define role benchmarks and hiring scorecards that maintain THC’s performance standards. Lead employer branding initiatives to position THC as a destination for top-tier talent. Design and implement recruitment strategies to consistently hire frontline staff who can deliver results and embody THC’s culture. Source candidates through local markets, community networks, job fairs, referral programmes, and digital channels. Drive the complete recruitment lifecycle: sourcing, screening, interviewing, and onboarding. Build and maintain steady workforce pipelines to meet peak operational demands. 2. Onboarding & Training: Build a fast-track onboarding process that ensures compliance with documents (Aadhar, PAN, bank details, photo). Develop and deliver structured training modules to enhance hygiene, service quality, operational efficiency, and customer interaction skills. Conduct sessions on company values, safety standards, and productivity best practices. Ensure every new frontline staff member is job-ready. 3. Engagement, Retention & Workforce Management: Act as the senior advisor on all policy-related matters across teams and functions. Manage escalations and grievance redressals with fairness, confidentiality, and clarity. Lead internal investigations into policy breaches and recommend structured resolutions. Build a people-first culture by engaging directly with frontline staff on the ground. Implement retention and engagement programs that reduce attrition and improve loyalty. Monitor performance data (customer interaction, discipline, attendance) and conduct outlet visits to provide coaching and support as needed. Address grievances and resolve conflicts promptly to maintain workforce morale. Define and track key HR metrics related to policy performance, adoption, recruitment quality, and exceptions. Prepare monthly compliance and recruitment dashboards for Founders and Business Heads. Use analytics to identify patterns, inform decision-making, and drive improvement. Conduct exit interviews to capture trends and recommend actionable improvements. 4. Performance & Risk Management: Identify operational, legal, and cultural risks within HR processes. Collaborate with THC’s legal counsel to address risk proactively. Lead THC’s internal HR compliance audit programme. Monitor performance metrics (attendance, hygiene, discipline, customer ratings). Engage with frontline staff, motivate and support underperformers through improvement plans, and issue timely warnings where necessary. Recognise and reward top performers to strengthen a high-performance culture. Education: MBA in Human Resource Management or HR - Armed Forces. Experience: Over 15 years of experience in Human Resources management. Demonstrated success in designing and executing workforce recruitment, retention, and engagement strategies. Exposure to grievance handling, HR operations, and attrition management. Candidates with teaching or academic backgrounds will also be considered. Skills: High integrity, discretion, and the ability to manage sensitive situations. Ability to communicate complex regulatory and recruitment concepts clearly and confidently. Proven expertise in sourcing through grassroots networks, job fairs, and referrals. Strong people connect and resolve conflicts with a people-first yet performance-driven mindset. Analytical ability to track hiring funnels, attrition, and workforce performance against revenue goals. Proficient in MS Office, Google Workspace, and ATS/HRIS tools. Fluent [mandatory] in English, Hindi & Tamil. Resilience, with the ability to work under pressure, meet hiring targets, and drive workforce engagement through regular outlet visits. You can write to us at talent@moltress.com
As the Lead, People at The Happy Company (THC), your role is crucial in overseeing the end-to-end people operations for the Chennai hub, spanning across various business lines. Your primary responsibility is to build a reliable workforce supply chain, ensure compliance, enhance frontline performance, and effectively translate policies into actionable strategies. In collaboration with Business Operations, Culture, Finance, and Administration teams, you will play a pivotal role in staffing, compliance, productivity, and employee satisfaction. **Key Responsibilities:** - **Recruitment:** - Own the leadership in recruitment, focusing on bringing in top-tier talent to the organization. - Implement a comprehensive hiring process involving psychometric evaluations, problem-solving simulations, culture-fit assessments, and structured case interviews. - Partner with function heads to establish role benchmarks and hiring scorecards aligning with THC's performance standards. - Lead employer branding initiatives to position THC as an attractive destination for high-caliber professionals. - Source candidates through diverse channels such as local markets, community networks, job fairs, referrals, and digital platforms. - Drive the entire recruitment lifecycle from sourcing to onboarding to meet operational demands effectively. - **Onboarding & Training:** - Develop a streamlined onboarding process ensuring compliance with necessary documents and information. - Create and deliver structured training modules to enhance various skills related to hygiene, service quality, operational efficiency, and customer interactions. - Conduct sessions on company values, safety standards, and best practices to ensure new hires are job-ready. - **Engagement, Retention & Workforce Management:** - Serve as a senior advisor on policy matters across teams and functions. - Manage escalations and grievance redressals with fairness and confidentiality. - Implement retention and engagement strategies to reduce attrition and enhance loyalty. - Monitor performance metrics and conduct outlet visits to provide necessary coaching and support. - Define and track key HR metrics related to policy performance, recruitment quality, and exceptions. - **Performance & Risk Management:** - Identify and address operational, legal, and cultural risks within HR processes. - Collaborate with legal counsel to proactively mitigate risks. - Lead internal HR compliance audits and monitor performance metrics to ensure operational excellence. - Recognize and reward top performers to foster a high-performance culture. **Qualifications Required:** - MBA in Human Resource Management or HR - Armed Forces. - Over 15 years of experience in Human Resources management. - Demonstrated success in designing and implementing recruitment, retention, and engagement strategies. - Exposure to grievance handling, HR operations, and attrition management. - Candidates with teaching or academic backgrounds will also be considered. If you wish to apply for this position, kindly send your resume to talent@moltress.com.,