Job Title: Operations Manager/ Supervisor Location: Manali, Himachal Pradesh (On-site) Salary: ₹15,000 – ₹25,000 per month (based on experience) + Performance Bonus Type: Full-time | Permanent About The Cozy Nook The Cozy Nook is a boutique mountain retreat located in the heart of Manali. We offer thoughtfully designed spaces, warm hospitality, and personalized experiences that help guests reconnect with nature, loved ones, and themselves. As we grow, we’re looking for an experienced Operations Manager who can lead our team, maintain service excellence, and ensure smooth, day-to-day operations while preserving our brand values of togetherness, simplicity, and fulfillment. Role Overview The Operations Manager will oversee all operational aspects of the property — from guest experience and housekeeping to vendor coordination and team management. This role is ideal for someone with strong hospitality instincts, an eye for detail, and the ability to lead with empathy and accountability. Key Responsibilities Guest Experience & Service Ensure guests enjoy a warm, memorable, and high-quality stay Personally resolve guest issues and proactively gather feedback Maintain guest satisfaction scores and drive reputation management Team Management Lead and supervise front office, housekeeping, kitchen, and support staff Conduct daily briefings, weekly training sessions, and performance evaluations Build a culture of ownership, professionalism, and guest-first service Operational Oversight Oversee cleanliness, service quality, and timely issue resolution across departments Maintain vendor relationships and manage procurement and inventory Ensure SOPs are followed and continuously improved Administration & Reporting Monitor daily financials, occupancy, and revenue targets Maintain compliance with local regulations and licenses Report key metrics and insights to ownership regularly What We’re Looking For Minimum 4–6 years of experience in hospitality operations (hotel, resort, or retreat) Proven team leadership and problem-solving skills Strong communication in English and Hindi Familiarity with PMS, OTAs, inventory systems, and guest feedback platforms Hands-on, calm under pressure, and guest-obsessed Perks & Benefits Competitive salary + performance bonus On-site accommodation (optional, based on availability) Work in a scenic, peaceful environment in the Himalayas Be part of a small, passionate team redefining boutique hospitality Creative freedom to build operational excellence your way Education Bachelor’s in Hospitality, Hotel Management, or related field (Preferred) Apply Now Email your resume and a short note about why you’re a good fit to contact@thecozynook.in Contact: 9599333058 The Cozy Nook Inspiring togetherness, freedom, and fulfillment. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Application Question(s): Share a brief Introduction about you. What was your previous salary and current salary expectation? Work Location: In person Application Deadline: 30/07/2025
Job Title: Operations Manager/ Supervisor Location: Manali, Himachal Pradesh (On-site) Salary: ₹15,000 – ₹25,000 per month (based on experience) + Performance Bonus Type: Full-time | Permanent About The Cozy Nook The Cozy Nook is a boutique mountain retreat located in the heart of Manali. We offer thoughtfully designed spaces, warm hospitality, and personalized experiences that help guests reconnect with nature, loved ones, and themselves. As we grow, we’re looking for an experienced Operations Manager who can lead our team, maintain service excellence, and ensure smooth, day-to-day operations while preserving our brand values of togetherness, simplicity, and fulfillment. Role Overview The Operations Manager will oversee all operational aspects of the property — from guest experience and housekeeping to vendor coordination and team management. This role is ideal for someone with strong hospitality instincts, an eye for detail, and the ability to lead with empathy and accountability. Key Responsibilities Guest Experience & Service Ensure guests enjoy a warm, memorable, and high-quality stay Personally resolve guest issues and proactively gather feedback Maintain guest satisfaction scores and drive reputation management Team Management Lead and supervise front office, housekeeping, kitchen, and support staff Conduct daily briefings, weekly training sessions, and performance evaluations Build a culture of ownership, professionalism, and guest-first service Operational Oversight Oversee cleanliness, service quality, and timely issue resolution across departments Maintain vendor relationships and manage procurement and inventory Ensure SOPs are followed and continuously improved Administration & Reporting Monitor daily financials, occupancy, and revenue targets Maintain compliance with local regulations and licenses Report key metrics and insights to ownership regularly What We’re Looking For Minimum 4–6 years of experience in hospitality operations (hotel, resort, or retreat) Proven team leadership and problem-solving skills Strong communication in English and Hindi Familiarity with PMS, OTAs, inventory systems, and guest feedback platforms Hands-on, calm under pressure, and guest-obsessed Perks & Benefits Competitive salary + performance bonus On-site accommodation (optional, based on availability) Work in a scenic, peaceful environment in the Himalayas Be part of a small, passionate team redefining boutique hospitality Creative freedom to build operational excellence your way Education Bachelor’s in Hospitality, Hotel Management, or related field (Preferred) Apply Now Email your resume and a short note about why you’re a good fit to contact@thecozynook.in Contact: 9599333058 The Cozy Nook Inspiring togetherness, freedom, and fulfillment. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Application Question(s): Share a brief Introduction about you. What was your previous salary and current salary expectation? Work Location: In person Application Deadline: 30/07/2025
Job Title: Sales Executive – Travel & Hospitality Location: Prini, Manali (On-site only) Salary: ₹15,000–₹18,000/month (fixed) + performance-based incentives Experience: Minimum 2–4 years in telesales or travel sales Reporting to: Sales Manager About The Role The Cozy Nook is looking for a disciplined and persuasive Sales Executive to manage daily inbound and outbound sales leads for our hospitality business in Manali. This is a full-time on-ground role that requires structured calling, documentation, follow-ups, and consistent achievement of defined sales targets. You will be the bridge between curious travelers and unforgettable mountain stays — ensuring every guest interaction is handled with professionalism, clarity, and care. Key Responsibilities Call and manage 50–60 assigned leads every day through phone and WhatsApp. Understand guest requirements and confidently pitch room + package options with clarity and accuracy. Maintain accurate records of calls made, conversations held, status of leads, and next follow-up steps in the CRM (Zoho/Airtable). Execute structured follow-ups for all open leads and maintain a follow-up tracker with daily updates. Convert leads into confirmed bookings and assist with blocking rooms, coordinating with operations. Follow the complete sales SOP provided, including pricing, inventory coordination, proposal sharing, and payment confirmations. Meet and exceed monthly sales targets set by the company in terms of room nights and gross margin. Share end-of-day performance updates and maintain high CRM hygiene. Daily Workflow Snapshot Time Slot Task 10:00 AM – 1:00 PM Call fresh leads, qualify, pitch packages 2:00 PM – 4:00 PM Follow-ups from previous days, proposal reminders 4:30 PM – 6:30 PM Closure calls, CRM documentation, updates, coordination What We’re Looking For Strong communication in Hindi and basic English Proven ability to follow process , keep documentation clean, and close leads consistently High sense of ownership, discipline, and team accountability Performance Expectations Contact 100% of assigned leads daily Minimum 15% lead-to-booking conversion Log every call and follow-up accurately Close minimum monthly sales target as defined Maintain professionalism, integrity, and guest-first mindset How to Apply Send your CV + a 5-minute video answering the following: Walk us through your sales process Pitch one of our rooms + 3N/4D Manali experience to a couple from Mumbai What does follow-up mean to you, and how do you manage it? Your sales numbers (lifetime + last year) Share one example where honesty helped you in sales Email: [email protected] Location: The Cozy Nook, Prini, Manali – 175131 Phone (for queries): +91 9599333058 This is not a desk job — it’s a performance-driven role in a fast-moving hospitality setup. If you believe in hard work, communication, and process — we’d love to meet you. Job Types: Full-time, Permanent Pay: ₹8,774.46 - ₹10,481.42 per month Benefits: Cell phone reimbursement Internet reimbursement Work Location: In person Speak with the employer +91 9599333058
Job Title: Sales Executive – Travel & Hospitality Location: Prini, Manali (On-site only) Salary: ₹15,000–₹18,000/month (fixed) + performance-based incentives Experience: Minimum 2–4 years in telesales or travel sales Reporting to: Sales Manager About The Role The Cozy Nook is looking for a disciplined and persuasive Sales Executive to manage daily inbound and outbound sales leads for our hospitality business in Manali. This is a full-time on-ground role that requires structured calling, documentation, follow-ups, and consistent achievement of defined sales targets. You will be the bridge between curious travelers and unforgettable mountain stays — ensuring every guest interaction is handled with professionalism, clarity, and care. Key Responsibilities Call and manage 50–60 assigned leads every day through phone and WhatsApp. Understand guest requirements and confidently pitch room + package options with clarity and accuracy. Maintain accurate records of calls made, conversations held, status of leads, and next follow-up steps in the CRM (Zoho/Airtable). Execute structured follow-ups for all open leads and maintain a follow-up tracker with daily updates. Convert leads into confirmed bookings and assist with blocking rooms, coordinating with operations. Follow the complete sales SOP provided, including pricing, inventory coordination, proposal sharing, and payment confirmations. Meet and exceed monthly sales targets set by the company in terms of room nights and gross margin. Share end-of-day performance updates and maintain high CRM hygiene. Daily Workflow Snapshot Time Slot Task 10:00 AM – 1:00 PM Call fresh leads, qualify, pitch packages 2:00 PM – 4:00 PM Follow-ups from previous days, proposal reminders 4:30 PM – 6:30 PM Closure calls, CRM documentation, updates, coordination What We’re Looking For Strong communication in Hindi and basic English Proven ability to follow process , keep documentation clean, and close leads consistently High sense of ownership, discipline, and team accountability Performance Expectations Contact 100% of assigned leads daily Minimum 15% lead-to-booking conversion Log every call and follow-up accurately Close minimum monthly sales target as defined Maintain professionalism, integrity, and guest-first mindset How to Apply Send your CV + a 5-minute video answering the following: Walk us through your sales process Pitch one of our rooms + 3N/4D Manali experience to a couple from Mumbai What does follow-up mean to you, and how do you manage it? Your sales numbers (lifetime + last year) Share one example where honesty helped you in sales Email: info.cozynook@gmail.com Location: The Cozy Nook, Prini, Manali – 175131 Phone (for queries): +91 9599333058 This is not a desk job — it’s a performance-driven role in a fast-moving hospitality setup. If you believe in hard work, communication, and process — we’d love to meet you. Job Types: Full-time, Permanent Pay: ₹8,774.46 - ₹10,481.42 per month Benefits: Cell phone reimbursement Internet reimbursement Work Location: In person Speak with the employer +91 9599333058
The Cozy Nook is Hiring – Sales Executive (Reservation Sales) Location: Manali, Himachal Pradesh Salary Range: ₹17,000 – ₹18,000 per month (STAY & MEALS INCLUDED) Job Type: Full-time, On-site Are you passionate about hospitality and skilled at converting inquiries into bookings? Do you love interacting with people, understanding their travel needs, and offering personalised solutions? We’re looking for a dynamic and persuasive Sales Executive to join The Cozy Nook family in Manali. This role is ideal for someone with a strong sales instinct, excellent communication skills, and a love for travel and customer service. Key Responsibilities Convert inbound leads (calls, WhatsApp, OTA queries) into confirmed bookings Manage guest inquiries and tailor personalised offers based on their travel plans Maintain accurate inventory and pricing across OTAs, direct channels, and WhatsApp CRM Follow up with leads through structured sales flows and CRM notes Coordinate closely with reservations, front office, and experience teams to ensure seamless guest service Track sales performance and contribute ideas for revenue growth ✅ Requirements Diploma or degree in Hospitality, Travel, or Business 1–3 years of experience in sales, reservations, or front office (hospitality or D2C preferred) Excellent verbal and written communication skills in English and Hindi Strong interpersonal skills and guest-first attitude Comfortable with multitasking, CRM tools, and OTA platforms (Booking.com, Airbnb, etc.) Willingness to relocate to Manali Perks & Benefits Performance-based incentives and bonuses Complimentary stay benefits for family/friends Flexible working hours where possible Professional growth in a fast-scaling hospitality brand Interview Process: 2 Rounds (Telephonic + In-person/Video) Send your CV to: [email protected] Work Location: In-person, The Cozy Nook, Manali Job Types: Full-time, Permanent Pay: ₹17,086.00 - ₹18,393.07 per month Benefits: Cell phone reimbursement Food provided Leave encashment Application Question(s): What's your current salary & expectations? Experience: Direct sales: 1 year (Required) Work Location: In person Speak with the employer +91 9599333058
The Cozy Nook is Hiring – Sales Executive (Reservation Sales) Location: Manali, Himachal Pradesh Salary Range: ₹17,000 – ₹18,000 per month (STAY & MEALS INCLUDED) Job Type: Full-time, On-site Are you passionate about hospitality and skilled at converting inquiries into bookings? Do you love interacting with people, understanding their travel needs, and offering personalised solutions? We’re looking for a dynamic and persuasive Sales Executive to join The Cozy Nook family in Manali. This role is ideal for someone with a strong sales instinct, excellent communication skills, and a love for travel and customer service. Key Responsibilities Convert inbound leads (calls, WhatsApp, OTA queries) into confirmed bookings Manage guest inquiries and tailor personalised offers based on their travel plans Maintain accurate inventory and pricing across OTAs, direct channels, and WhatsApp CRM Follow up with leads through structured sales flows and CRM notes Coordinate closely with reservations, front office, and experience teams to ensure seamless guest service Track sales performance and contribute ideas for revenue growth ✅ Requirements Diploma or degree in Hospitality, Travel, or Business 1–3 years of experience in sales, reservations, or front office (hospitality or D2C preferred) Excellent verbal and written communication skills in English and Hindi Strong interpersonal skills and guest-first attitude Comfortable with multitasking, CRM tools, and OTA platforms (Booking.com, Airbnb, etc.) Willingness to relocate to Manali Perks & Benefits Performance-based incentives and bonuses Complimentary stay benefits for family/friends Flexible working hours where possible Professional growth in a fast-scaling hospitality brand Interview Process: 2 Rounds (Telephonic + In-person/Video) Send your CV to: contact@thecozynook.in Work Location: In-person, The Cozy Nook, Manali Job Types: Full-time, Permanent Pay: ₹17,086.00 - ₹18,393.07 per month Benefits: Cell phone reimbursement Food provided Leave encashment Application Question(s): What's your current salary & expectations? Experience: Direct sales: 1 year (Required) Work Location: In person Speak with the employer +91 9599333058
The Cozy Nook is Hiring – Sales Executive (Reservation Sales) Location: Manali, Himachal Pradesh Salary Range: ₹17,000 – ₹18,000 per month (STAY & MEALS INCLUDED) Job Type: Full-time, On-site Are you passionate about hospitality and skilled at converting inquiries into bookings? Do you love interacting with people, understanding their travel needs, and offering personalised solutions? We’re looking for a dynamic and persuasive Sales Executive to join The Cozy Nook family in Manali. This role is ideal for someone with a strong sales instinct, excellent communication skills, and a love for travel and customer service. Key Responsibilities Convert inbound leads (calls, WhatsApp, OTA queries) into confirmed bookings Manage guest inquiries and tailor personalised offers based on their travel plans Maintain accurate inventory and pricing across OTAs, direct channels, and WhatsApp CRM Follow up with leads through structured sales flows and CRM notes Coordinate closely with reservations, front office, and experience teams to ensure seamless guest service Track sales performance and contribute ideas for revenue growth ✅ Requirements Diploma or degree in Hospitality, Travel, or Business 1–3 years of experience in sales, reservations, or front office (hospitality or D2C preferred) Excellent verbal and written communication skills in English and Hindi Strong interpersonal skills and guest-first attitude Comfortable with multitasking, CRM tools, and OTA platforms (Booking.com, Airbnb, etc.) Willingness to relocate to Manali Perks & Benefits Performance-based incentives and bonuses Complimentary stay benefits for family/friends Flexible working hours where possible Professional growth in a fast-scaling hospitality brand Interview Process: 2 Rounds (Telephonic + In-person/Video) Send your CV to: contact@thecozynook.in Work Location: In-person, The Cozy Nook, Manali Job Types: Full-time, Permanent Pay: ₹17,086.00 - ₹18,393.07 per month Benefits: Cell phone reimbursement Food provided Leave encashment Application Question(s): What's your current salary & expectations? Experience: Direct sales: 1 year (Required) Work Location: In person Speak with the employer +91 9599333058
We are seeking a motivated and detail-oriented Housekeeping Trainee to join our team at The Cozy Nook, Manali. This is an excellent opportunity for someone starting their career in hospitality to learn the essentials of maintaining cleanliness, hygiene, and organization in a professional setting. The ideal candidate will assist in creating a welcoming and spotless environment for guests while following safety and hygiene protocols. Key Responsibilities 1. Guest Room and Common Area Maintenance: Clean and prepare guest rooms and public spaces to meet hotel standards. Ensure beds, furniture, and other room amenities are properly arranged. 2. Laundry and Supplies: Replenish room supplies, including toiletries, towels, and linens. Assist in sorting, washing, and managing laundry as required. 3. Hygiene and Cleanliness Protocols: Follow hygiene and cleanliness protocols to maintain a healthy environment. Handle cleaning products and equipment safely and efficiently. 4. Time Management: Complete assigned tasks within specified timeframes without compromising quality. Prioritize duties to ensure guest satisfaction. 5. Safety and Standards: Adhere to safety guidelines and hotel policies to ensure a safe workplace. Report any maintenance or repair needs promptly to the supervisor. Requirements 1. Experience: 0-1 year of experience in housekeeping or a related field (hospitality experience preferred but not mandatory). 2. Skills: Strong attention to detail and cleanliness. Time management skills to handle tasks efficiently. Ability to follow instructions and work in a team environment. 3. Knowledge: Basic understanding of safety and hygiene standards in housekeeping. 4. Education: High school diploma or equivalent (preferred but not required). Key Attributes Positive attitude and willingness to learn. Professional and polite demeanor. Flexibility to work shifts, including weekends and holidays. Compensation Salary: ₹10,000 - ₹10,500 per month Perks: On-the-job training, growth opportunities, and a dynamic work environment. How to Apply If you are eager to learn and passionate about delivering exceptional guest experiences, apply now! Contact: 9599333058 Deadline: 15 Dec, 2024 Job Types: Full-time, Trainee Benefits: Food provided and Accomadation Schedule: Morning shift Rotational shift Experience: Housekeeping: 0-1 year (Preferred) Work Location: In person Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹11,000.00 per month Experience: Housekeeping: 1 year (Preferred) total work: 1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person