Teller Operations _ Bank

Account Opening & Maintenance

• Manage account opening, maintenance, and closure processes in alignment with bank policies
• Ensure all documentation is complete, accurate, and compliant with regulatory requirements
• Scrutinize customer-submitted documents against branch checklists to verify completeness

Cash Handling & Transaction Processing

• Handle cash transactions, NEFT, RTGS, and related banking operations efficiently
• Process customer enquiries and service requests with a focus on accuracy and timeliness
• Provide transactional support while ensuring zero errors and adherence to service standards

Customer Service & Enquiry Management

• Respond to customer enquiries, instructions, and complaints promptly
• Maintain and analyze records of customer interactions to enhance service quality and operational efficiency
• Perform welcome calling and ensure customer onboarding is seamless

Process Adherence & Compliance

• Adhere to defined processes, policies, and audit requirements in all operational activities
• Ensure comprehensive compliance with internal guidelines, regulatory, and statutory norms
• Contribute to achieving a satisfactory audit rating for the branch

Service Delivery & Quality Control

• Ensure smooth functioning of people, systems, and processes for consistent service delivery
• Regularly monitor and improve branch performance metrics related to service quality
• Maintain proper documentation and approvals as per operational standards