Telesales Executive

Telesales Executive (Technical – Steel Industry)

Company: ARASPL STEELS PRIVATE LIMITED
Location: Netaji Subhas Road, Howrah
Experience: Minimum 2–4 Years
Contact Person: Mr. Prabhakar Dixit – 9424891807

Job Summary:

We are seeking a motivated Telesales Executive with a technical background to promote and sell our range of steel and fabricated products through telephonic and digital communication. The ideal candidate must possess strong product knowledge, excellent communication skills, and the ability to convert technical inquiries into confirmed orders.

Key Responsibilities:

1. Sales & Lead Generation:

• Make outbound calls to existing and potential clients to promote steel products such as TMT bars, Angles, Channels, Beams, Flats, Plates, Pipes, and Fabrication items.
• Understand client requirements, project details, and material specifications.
• Generate new business leads through cold calls, references, and online research.
• Maintain continuous follow-ups with prospects for inquiry conversion.

2. Technical Support & Quotation Handling:

• Provide technical guidance to customers regarding material selection, grades, and applications.
• Coordinate with the sales and production teams for preparing quotations and dispatch schedules.
• Prepare and send quotations, proforma invoices, and product catalogs to clients.
• Clarify technical doubts related to product dimensions, standards, and tolerances.

3. Customer Relationship Management:

• Maintain a strong client database and ensure timely follow-up on inquiries and quotations.
• Build and maintain long-term business relationships with clients.
• Handle after-sales support, feedback collection, and complaint resolution.

4. Coordination & Reporting:

• Coordinate with logistics and dispatch teams for delivery updates and client communication.
• Record all communication, inquiries, and orders in CRM or Excel format.
• Submit daily/weekly sales reports to management on inquiry status, order closures, and pipeline forecasts.

Technical Competencies:

• Knowledge of steel grades, fabrication processes, and material standards (IS/ASTM codes).
• Ability to interpret BOQs, drawings, and specifications shared by clients.
• Familiarity with industrial steel applications in construction, fabrication, and infrastructure sectors.
• Proficiency in MS Office, Excel, CRM tools, and email communication.

Qualifications & Experience:

• Education: Diploma/B.E./B.Tech in Mechanical, Civil, or Metallurgical Engineering preferred.
• Experience: 2–4 years in telesales, inside sales, or customer service within the steel or industrial sector.
• Preferred Background: Candidates from structural steel, fabrication, or industrial supply companies.

Key Attributes:

• Strong verbal communication and convincing ability.
• Technically sound with sales-oriented thinking.
• Target-driven, self-motivated, and confident over phone calls.
• Excellent listening skills and customer handling capability.
• Ability to manage high call volumes and maintain accuracy in communication.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹10,000.00 per month

Work Location: In person