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Telesales Executive

0 - 31 years

0 Lacs

Sector 127, Noida

Posted:1 week ago| Platform: Apna logo

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Skills Required

support service resolve documentation crm

Work Mode

Remote

Job Type

Full Time

Job Description

Customer Support: Handle inbound calls, emails, and chats to assist customers with inquiries, complaints, and service requests in a professional and timely manner. Issue Resolution: Identify and resolve customer issues effectively, escalating complex problems to the appropriate departments when necessary. Product & Service Knowledge: Maintain up-to-date knowledge of company products, services, policies, and procedures to provide accurate information and guidance. Documentation: Record customer interactions, feedback, and resolutions in the CRM system to ensure accurate service history and follow-up. Customer Satisfaction: Strive to deliver excellent service and ensure high levels of customer satisfaction and loyalty through positive interactions.

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