Telecalling Executive

1. Outbound Calling: - Make outbound calls to existing and potential customers to promote jewelry products, special offers, and promotions. - Introduce the jewelry brand, highlight key features and benefits of products, and address customer inquiries or concerns. - Follow scripts and call guidelines to ensure consistent messaging and compliance with company policies. 2. Lead Generation: - Generate leads through outbound calling efforts, prospecting, and cold calling to identify potential customers interested in jewelry products. - Qualify leads based on criteria such as purchasing intent, budget, and product preferences, and forward qualified leads to the sales team for follow-up. 3. Customer Relationship Management: - Build rapport with customers over the phone, establish trust, and cultivate positive relationships to enhance customer satisfaction and loyalty. - Maintain accurate and up-to-date customer records, including contact information, preferences, and interactions, in the customer relationship management (CRM) system. 4. Appointment Setting: - Schedule appointments for sales representatives to meet with prospective customers or provide virtual consultations to discuss jewelry products and services. - Coordinate appointment details, including time, location, and agenda, and confirm appointments with customers via phone or email. 5. Follow-up and Closure: - Follow up with leads and prospects to track the progress of sales opportunities, address any questions or objections, and facilitate the sales process. - Close sales over the phone by persuading customers to make purchases, upselling or cross-selling additional products as appropriate. 6. Customer Feedback and Market Intelligence: - Gather customer feedback and insights during phone conversations, including preferences, opinions, and suggestions, and relay this information to the marketing and product development teams. - Stay informed about market trends, competitor activities, and industry developments through customer interactions and research. 7. Performance Tracking and Reporting: - Track and report key performance metrics, such as call volume, conversion rates, and sales revenue, to evaluate individual and team performance. - Provide regular updates on progress, challenges, and opportunities to sales and marketing management. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Health insurance Provident Fund Schedule: Morning shift Supplemental Pay: Yearly bonus Work Location: In person Application Deadline: 28/06/2025 Expected Start Date: 26/06/2025