Telecalling Executive

Job Description

We are looking for a proactive Telecalling Executive to engage with potential customers from social media leads, convert them into business opportunities, and ensure meticulous data tracking and follow-ups. This role requires excellent communication, persistence, and attention to detail in managing lead pipelines and maintaining sales records. Key Responsibilities: Lead Conversion: Call and engage with leads received from platforms such as Facebook, Instagram, WhatsApp, and other social media. Explain the company’s products/services clearly to generate interest and convert leads into sales or appointments. Understand customer requirements and provide suitable solutions or escalate when needed. Follow-Up Systematically follow up with all leads through calls, messages, and emails. Maintain a proper schedule for follow-ups, ensuring no opportunity is missed. Send reminders, updates, running offers and schemes as required to push leads to conversion Data Base Maintenance: Accurately enter lead details, conversation notes, and status updates into CRM/Google Sheets. Organize and update lead trackers on a daily basis. Prepare daily/weekly reports on lead status, follow-up progress, and conversion outcomes. Identify patterns in leads and provide feedback to the marketing team for campaign optimization. Coordination: Work closely with the sales and operations team for lead handovers and closure. Provide inputs on lead quality and customer responses to support team decisions. Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Experience: telecalling: 1 year (Required) Language: English (Preferred) Malayalam (Preferred) Work Location: In person Expected Start Date: 25/06/2025