Telecalling & Client Coordination Executive

We are looking for a mature and responsible Telecaller to manage inquiries for our private investigation and security services. You will be the first point of contact for clients who may be in stressful situations. Your goal is to listen, understand their needs, and explain our services while maintaining the highest level of confidentiality.

​Key Responsibilities

• ​Handle Inbound Inquiries: Respond to calls and messages from potential clients regarding personal, corporate, and cyber investigations.
• ​Lead Qualification: Ask the right questions to understand if the lead is genuine and explain the agency's process.
• ​Confidentiality: Ensure that no client information is leaked or discussed outside of the authorized team.
• ​Appointment Scheduling: Coordinate between the client and our senior investigators for detailed consultations.
• ​Database Management: Keep an organized record of all calls and follow-ups in our system.
• ​Academy Support: Handle inquiries for our "Elite Intelligence Training Program" and guide students through the enrollment process.

​Requirements & Skills

• ​Language Skills: Absolute fluency in Marathi, Hindi, and English is mandatory.
• ​Communication: A calm, professional, and reassuring tone of voice.
• ​Discretion: High ethical standards; ability to handle "secret" or sensitive information without being judgmental.
• ​Experience: 0-2 years in telecalling, customer service, or front-office roles. (Freshers with great communication are welcome).
• ​Education: Minimum 12th Pass (Graduates preferred).

​Why Join Us?

• ​Work in a unique, fast-growing industry (Private Investigation).
• ​Professional office environment in Kothrud.
• ​Opportunity to learn about intelligence, law, and high-end spy technology.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person