Telecalling

Job Description

Job Overview Join as a Graduate Fresher in our BPO sector. This full-time position is located in Delhi and is open to candidates with work experience ranging from 0 to 1 year. As a fresher, you will leverage your communication skills in a day shift environment, focusing on call handling and client interaction to contribute to our dynamic team. Qualifications and Skills Good communication skills with the ability to articulate thoughts clearly and effectively (Mandatory skill). Experience or training in outbound process to effectively manage customer interactions and meet targets. Telecalling expertise, ensuring efficient client outreach and maintaining a professional telephone presence. Strong skills in handling day shift operations seamlessly (Mandatory skill). Experience in call handling, focusing on customer satisfaction and prompt issue resolution (Mandatory skill). Basic to intermediate knowledge in sales to support cross-selling and upselling initiatives. Ability to utilize knowledge bases efficiently, maximizing information retrieval and customer service. Well-versed in managing client expectations and providing exemplary service, ensuring high customer retention. Roles and Responsibilities Engage with customers through effective call handling and manage queries professionally. Conduct telecalling activities to connect with potential clients and promote company offerings. Utilize knowledge base resources to accurately present information to clients and assist in inquiries. Collaborate with team members to meet and exceed performance targets and address client needs. Participate in outbound process activities to drive customer engagement and support sales efforts. Provide timely and accurate information to clients, maintaining a high level of service quality. Resolve client issues efficiently, ensuring satisfaction and fostering strong client relationships. Adhere to company policies and processes to ensure compliance and operational excellence. Show more Show less