Telecaller (Multilingual)

Job Description:
We are looking for dynamic and customer-friendly Telecallers who can communicate fluently in Malayalam along with English or Hindi. Candidates with proficiency in additional languages will be given high preference. The role involves handling inbound and outbound calls, providing customer support, sharing product/service information, and ensuring a smooth communication experience for clients.

Key Responsibilities:

• Make outbound calls and handle inbound inquiries professionally.
• Clearly communicate product/service details to customers.
• Maintain call records and update customer information in the system.
• Resolve customer queries with courtesy and accuracy.
• Escalate issues to the supervisor when required.

Required Skills & Qualifications:

• Fluency in Malayalam (mandatory).
• Fluency in English or Hindi (either one is essential).
• Knowledge of additional languages is a strong advantage.
• Good communication and interpersonal skills.
• Ability to handle customer calls with confidence and patience.
• Basic computer knowledge and familiarity with CRM tools preferred.
• Prior telecalling or customer service experience is an added benefit.

Preferred Candidate Profile:

• Pleasant communication style and positive attitude.
• Ability to work in a fast-paced environment.
• Strong listening skills and problem-solving approach.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person