Telecaller & Customer Engagement Associate – Salon Business

Nandini Unisex Salon is a trusted name in family grooming and wellness services. We are committed to redefining beauty and providing top-notch experiences to our clients. Join our team and play a vital role in connecting with clients and enhancing their salon journey.

Job Responsibilities

Client Communication

• Handle incoming and outgoing calls professionally.
• Share information about salon services, offers, and pricing.
• Assist clients with appointment booking, rescheduling, and cancellations.

Appointment & Schedule Management

• Confirm client appointments and send timely reminders.
• Help maintain the salon schedule to ensure smooth daily operations.

Feedback Collection & Customer Engagement

• Call customers to collect service feedback and record it on our internal tool.
• Reconnect with churned customers and encourage repeat visits.
• Assist in collecting testimonials and customer feedback videos when required.

Promotions & Upselling

• Inform clients about ongoing offers, packages, and new services.
• Upsell suitable premium services to enhance customer satisfaction.

Reels, Events & In-Salon Support

• Support the team during salon events or video shoots on selected days.
• Assist the manager with coordination and basic in-salon activities when needed.
• Collaborate on creating short reels/videos showcasing customer experiences (optional but preferred).

Administrative & Bank Tasks

• Handle basic bank-related tasks such as cash deposits when required.

Key Skills Required

• Excellent communication skills in Bengali, Hindi, and English.
• Polite, confident, and professional phone etiquette.
• Organized and detail-oriented.
• Proactive attitude and willingness to support the team beyond calls.

Job Types: Full-time, Permanent

Pay: ₹96,000.00 - ₹120,000.00 per year

Experience:

• total work: 2 years (Required)

Location:

• Sodepur, Kolkata, West Bengal (Required)

Work Location: In person