Nandini Unisex Salon is a trusted name in family grooming and wellness services. We are committed to redefining beauty and providing top-notch experiences to our clients. Join our team and play a vital role in connecting with clients and enhancing their salon journey. Job Responsibilities: Client Communication: Handle incoming calls professionally and provide information about our services, offers, and pricing. Assist clients in scheduling, rescheduling, or canceling appointments Appointment Management: Confirm client bookings and send timely reminders. Manage the salon's schedule to ensure smooth operations. Feedback Collection: Conduct follow-up calls to gather feedback on services. Record client testimonials and assist in creating customer feedback videos. Promotions & Upselling: Contact potential and existing clients to inform them about new services, packages, and promotional offers. Upsell premium services to enhance client satisfaction. Reel & Video Content Creation: Collaborate with the team to create engaging reels and short videos for social media, showcasing customer experiences and salon services. Database Maintenance: Maintain accurate records of client interactions and update the salon’s database. Ensure confidentiality of client information. Key Skills Required: Excellent communication skills in Bengali, Hindi, and English . Polite and professional telephone etiquette. Familiarity with Instagram and video content creation tools is a plus. Organizational skills for managing appointments and client data. Creative mindset for generating social media content. Job Types: Full-time, Permanent Pay: ₹96,000.00 - ₹240,000.00 per year Experience: total work: 2 years (Required) Location: Sodepur, Sudpur, West Bengal (Required) Work Location: In person
Nandini Unisex Salon is a trusted name in family grooming and wellness services. We are committed to redefining beauty and providing top-notch experiences to our clients. Join our team and play a vital role in connecting with clients and enhancing their salon journey. Job Responsibilities Client Communication Handle incoming and outgoing calls professionally. Share information about salon services, offers, and pricing. Assist clients with appointment booking, rescheduling, and cancellations. Appointment & Schedule Management Confirm client appointments and send timely reminders. Help maintain the salon schedule to ensure smooth daily operations. Feedback Collection & Customer Engagement Call customers to collect service feedback and record it on our internal tool. Reconnect with churned customers and encourage repeat visits. Assist in collecting testimonials and customer feedback videos when required. Promotions & Upselling Inform clients about ongoing offers, packages, and new services. Upsell suitable premium services to enhance customer satisfaction. Reels, Events & In-Salon Support Support the team during salon events or video shoots on selected days. Assist the manager with coordination and basic in-salon activities when needed. Collaborate on creating short reels/videos showcasing customer experiences (optional but preferred). Administrative & Bank Tasks Handle basic bank-related tasks such as cash deposits when required. Key Skills Required Excellent communication skills in Bengali, Hindi, and English. Polite, confident, and professional phone etiquette. Organized and detail-oriented. Proactive attitude and willingness to support the team beyond calls. Job Types: Full-time, Permanent Pay: ₹96,000.00 - ₹120,000.00 per year Experience: total work: 2 years (Required) Location: Sodepur, Kolkata, West Bengal (Required) Work Location: In person
Nandini Unisex Salon is a trusted name in family grooming and wellness services. We are committed to redefining beauty and providing top-notch experiences to our clients. Join our team and play a vital role in connecting with clients and enhancing their salon journey. Job Responsibilities Client Communication Handle incoming and outgoing calls professionally. Share information about salon services, offers, and pricing. Assist clients with appointment booking, rescheduling, and cancellations. Appointment & Schedule Management Confirm client appointments and send timely reminders. Help maintain the salon schedule to ensure smooth daily operations. Feedback Collection & Customer Engagement Call customers to collect service feedback and record it on our internal tool. Reconnect with churned customers and encourage repeat visits. Assist in collecting testimonials and customer feedback videos when required. Promotions & Upselling Inform clients about ongoing offers, packages, and new services. Upsell suitable premium services to enhance customer satisfaction. Reels, Events & In-Salon Support Support the team during salon events or video shoots on selected days. Assist the manager with coordination and basic in-salon activities when needed. Collaborate on creating short reels/videos showcasing customer experiences (optional but preferred). Administrative & Bank Tasks Handle basic bank-related tasks such as cash deposits when required. Key Skills Required Excellent communication skills in Bengali, Hindi, and English. Polite, confident, and professional phone etiquette. Organized and detail-oriented. Proactive attitude and willingness to support the team beyond calls. Job Types: Full-time, Permanent Pay: ₹96,000.00 - ₹120,000.00 per year Experience: total work: 2 years (Required) Location: Sodepur, Kolkata, West Bengal (Required) Work Location: In person