Telecaller And Customer Relationship Manager

ob Summary: The Telecaller will be responsible for contacting potential or existing customers to inform them about products or services, answer queries, and handle complaints. Their goal is to promote business growth by expanding the company’s client base and improving customer satisfaction. Key Responsibilities: Make outbound calls to potential customers. Follow communication scripts to handle calls. Inform customers about products/services. Answer questions about the company and its offerings. Generate leads and set appointments. Maintain a customer database. Record all call information and report daily. Follow up with potential customers via call or WhatsApp/email. Skills & Requirements: Good communication skills in Hindi and English (regional language is a plus). Basic computer knowledge (Excel, CRM software). Positive attitude and target-driven approach. Ability to handle rejections and remain calm under pressure. Job Title: Customer Relationship Manager (CRM)Job Summary: The Customer Relationship Manager is responsible for building and maintaining long-term relationships with customers, understanding their needs, resolving complaints, and ensuring high levels of customer satisfaction to encourage repeat business and referrals. Key Responsibilities: Act as a point of contact for customers post-sale. Address customer queries, issues, and concerns quickly and professionally. Maintain and update customer records in CRM software. Identify and assess customer needs to achieve satisfaction. Coordinate with the sales, service, and support teams. Upsell or cross-sell additional products/services. Track customer feedback and suggest improvements. Build long-term customer trust and loyalty. Skills & Requirements: Proven experience in customer service or sales roles. Strong communication and interpersonal skills. Problem-solving attitude and proactive nature. Familiarity with CRM systems and practices. Ability to handle multiple customers and prioritize tasks.