Tele Calling Executive

0 years

1 Lacs

Posted:18 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

A Royal Enfield Service Customer Relationship Executive (CRE) acts as the key link between customers and the service center, managing feedback, complaints, and satisfaction by documenting issues, coordinating with technicians/managers, ensuring timely resolution, conducting follow-ups (like lost case analysis), and promoting service engagement through events, all while focusing on enhancing the overall customer experience for sales and after-sales. Key Duties & Responsibilities:

  • Customer Interaction:
  • Be the primary contact for customer queries, complaints, and feedback.
  • Understand customer needs regarding vehicle issues and service requirements.
  • Provide information, resolve concerns, and ensure high satisfaction levels.
  • Service Coordination:
  • Accurately document customer issues and relay them to the service team.
  • Determine repair timelines and communicate them to customers.
  • Track complaints, manage follow-ups, and ensure effective closure within timelines.
  • Data & Feedback Management:
  • Collect customer feedback and report to CRM/Sales Manager for action plans.
  • Perform Lost Case Analysis by contacting lost customers for insights.
  • Update customer data and handle data entry as per guidelines.
  • Sales & Marketing Support:
  • Pitch features, offer test rides, and follow up on bookings.
  • Promote service engagement campaigns, rides, and events to boost service market share.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹12,000.00 per month

Work Location: In person

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