Tele Calling Executive

Customer Interaction Make outbound calls to potential and existing customers. Inform customers about new arrivals, gold schemes, discounts, and promotions. Handle inbound calls regarding queries on products, offers, and showroom locations. Follow-ups Call customers who visited the store but did not make a purchase. Follow up on leads from exhibitions, online ads, and walk-ins. Remind customers about due payments in gold savings schemes (if applicable). Database Management Maintain accurate records of calls, customer responses, and follow-up actions. Update the CRM or Excel sheet with customer interaction details. Customer Service Handle customer complaints and escalate them to the right department if needed. Ensure every customer has a good experience on the call. Sales Support Generate appointments for showroom visits. Encourage customers to come during festival seasons, special days (Akshaya Tritiya, Diwali, etc.). Explain gold schemes, jewellery exchange offers, and festival discounts. Communication Skills Speak fluently in Tamil (essential), and optionally in English Use polite, professional language with all customers. Team Coordination Work closely with the showroom sales team. Report daily call logs and outcomes to the manager. Preferred Qualifications Good communication skills in Tamil. Basic computer knowledge (for CRM or Excel). Experience in telecalling or retail is an added advantage. Contact : 9791695067 Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Day shift Work Location: In person