Tele Calling Executive

Job Summary

Credit controllers are responsible for collecting unpaid money from individuals or

corporations who have failed to process payments on time. They also look after the financial

side of a company and ensure that accounts are kept fully up to date and accurate.

Key Result Area

1 He/She should call overdue customers

2 Collect payment and monthly target achievement

3 Ensuring that the customers who are exceeded the credit age/credit limit is

properly followed

4 Sent notification prior to the age period to parties

5 Escalating all the non-paid/dispute cases to the higher authorities

6 Sending monthly ledger statement on a monthly basis to parties

7 Preparing escalation report for all the direct visit cases needed.

8 Collection target achievement

9 Preparing and submitting weekly collection report to management

10 Ensure that all the credit customers credit age and credit period is fixed

Duties & Responsibilities

Job No Duties & Responsibilities

1 There should be a close liaison between the credit controller and the

marketing /sales department so that credit issues are resolved smoothly.

2 Checking customer's credit situation

3 Setting up the terms and conditions of the receivable and payable balances

4 Ensure that debts are paid in a timely manner

5 Maintain accurate records of all chasing activity

6 Regularly making contact with customers to ensure all relevant debts are

managed as necessary

7 Identify changes in payment patterns and propose action to avert

indebtedness

8 Respond promptly and completely to both client and internal enquiries

9 Propose write off of irrecoverable receivables

10 Providing ad-hoc reporting as and when requested by management

11 Undertake account reconciliations as required

12 Send out monthly client statements/letters as may be agreed from time to

time

Reports / Registers / any other documents

Sl No Reports/Registers Period

1 Daily Collection Report Daily

2 Weekly collection summery Weekly

3 Monthly collection report Monthly

4 Escalation report As and when required

Meetings Schedule

Sl No Meeting Period

1 Weekly collection Meeting Daily

2 Monthly all staff meeting Monthly

Note: The job requirements list is not a complete description of duties & responsibilities, but

the list reflects the duties and responsibilities necessary to perform this position. The

Company reserves the right to revise the job description when circumstances are necessary

for reasons like, but not limited to, new systems, technical developments, emergencies,

workload and/or other changes.

Job Type: Full-time

Work Location: In person