Tele Calling Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Aanvii Hearing SOlutions Pvt Ltd

1 - 3 Lacs

Bengaluru

Posted:11 hours ago

Job Description

Key Responsibilities:

Customer Interaction: Handle inbound and outbound customer calls in a courteous and professional manner.
Problem Solving: Address customer inquiries and resolve issues promptly, providing accurate information and ensuring customer satisfaction.
Data Entry: Accurately process orders, applications, forms, and requests according to established procedures.
Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
Escalation: Identify and escalate priority issues to the appropriate resources for resolution.
Compliance: Adhere to company policies, procedures, and regulatory requirements.
Performance Targets: Meet or exceed performance targets, including call handling metrics and customer satisfaction scores.
Continuous Improvement: Participate in training sessions and team meetings to improve knowledge, skills, and performance.
Team Collaboration: Work collaboratively with team members to achieve common goals and support each other in handling customer interactions.

Qualifications:

Education: High school diploma or equivalent; a bachelor's degree is a plus.
Experience: Previous experience in a sales target based process or BPO environment is preferred.
Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using computers and relevant software applications.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Good organizational and time management skills.

Job Type: Full-time

Pay: ₹9,297.78 - ₹25,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

Skills Required

Tele Calling Customer Interaction Inbound Outbound Customer Satisfaction Data Entry Regulatory Requirements Continuous Improvement Team Collaboration Sales BPO Attention to Detail

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Tele Calling Executive