Tele Calling - Customer Service Specialist

0 years

1 - 2 Lacs

Posted:2 weeks ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a dynamic and customer-focused Tele-calling Customer Service Specialist to join our Life Insurance Renewal team. Your primary role will be to connect with existing policyholders, remind them about policy renewals, answer their queries, and ensure timely renewals. Key Responsibilities: Make outbound calls to customers for life insurance renewal follow-ups. Explain renewal benefits and assist in resolving basic customer queries. Maintain records of customer interactions and update the CRM system. Follow communication scripts and company guidelines during calls. Achieve daily and monthly targets related to calls and renewals. Build a rapport with customers to ensure a high renewal ratio.

Job Types: Full-time, Fresher

Pay: ₹11,565.00 - ₹17,402.49 per month

Benefits:

  • Provident Fund

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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