Tele Caller (Intern) – Pre & Post Sales (B2C)

We are seeking a motivated and empathetic Female Tele caller (B2C) to handle both pre-sales and post-sales calls for our Prarambh Life (PL) addiction recovery courses (3-month & 6-month programs). The role involves nurturing inbound leads, explaining program details, handling objections, closing sales, and providing after-sales support to ensure high customer satisfaction and retention.

Key Responsibilities

Pre-Sales (Lead Conversion):

• Call and qualify incoming leads generated through campaigns.
• Explain the Prarambh Life courses (3-month prevention/low-risk program, 6-month moderate/high-risk program).
• Address queries regarding substance use and new age behavioral challenges (e.g., screen addiction, smoking).
• Share program features such as AI + human intervention, language options (Hindi/English), affordability, and accessibility.
• Understand customer concerns (pricing, time availability, expectations) and handle objections tactfully.
• Fix appointments with psychologists if needed for deeper consultations.
• Maintain lead records, call notes, and follow-up schedules.

Post-Sales (Retention & Support):

• Welcome enrolled users with onboarding calls.
• Explain how to access the Solh app, guided plans, and program features.
• Follow up regularly to ensure engagement and reduce dropouts.
• Gather customer feedback and escalate concerns if required.
• Maintain long-term relationships to encourage referrals and continued usage.

Key Skills Required

• Excellent verbal communication skills in Hindi & English.
• Active listening and empathy to connect with individuals dealing with addiction or stress.
• Ability to handle objections and close sales without being pushy.
• Good organizational skills for managing leads, follow-ups, and CRM tools.
• Strong persuasion, confidence, and patience.
• Basic knowledge of digital platforms (WhatsApp Business, CRM tools, Excel).

Qualifications

• Graduate/Undergraduate with strong communication skills.
• 0.6 – 1 years of experience in tele calling, tele sales, or customer support (preferably in EdTech, wellness, or service industry).

Freshers with excellent communication and persuasion skills may also apply.

Industry

• Wellness and Fitness Services

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person