Tele-Caller- Fresher

Company Description

IFR Solutions is a client-servicing organization dedicated to supporting leading non-profit organizations in India. The company specializes in raising funds for these non-profits and ensuring sustainable financial resources for their ongoing programs. IFR Solutions focuses on direct sales, marketing, customer acquisition, and client management to deliver excellent results. Their mission is to contribute to impactful societal change by empowering non-profits to achieve their goals.

Role Description

This is a full-time on-site role for a Tele-Caller based in Noida. As a Tele-Caller, your primary responsibility will be reaching out to potential donors on behalf of partner non-profit organizations. Daily tasks include making outbound calls, explaining the purpose of fundraising campaigns, addressing queries, and achieving target contributions. The role also involves maintaining detailed records of interactions and providing excellent customer service to potential donors.

Qualifications

• Strong communication and interpersonal skills to effectively engage with potential donors.
• Ability to explain complex information clearly and persuasively over the phone.
• Basic knowledge of customer relationship management and record-keeping.
• Proficient in time management, goal setting, and achieving targets.
• Confidence in speaking and active listening skills, with the ability to handle objections professionally.
• Fluency in English and Hindi is preferred.
• Enthusiasm for supporting non-profit initiatives and a customer-centric approach.
• High school diploma or equivalent; additional education or training is a plus.