Tele Caller - Female

Job Title: Customer Support Executive(Tele Caller) -Female

Location: Hyderabad

Job Overview

We seek a dynamic and compassionate Customer Support Executive (Tele Caller) to join our healthcare team. The ideal candidate will be responsible for engaging with patients, scheduling appointments, answering inquiries, and providing exceptional service. This role is crucial in ensuring smooth communication between the healthcare centre and patients, improving patient satisfaction, and supporting overall operational efficiency.

Key Responsibilities

1. Patient Appointment Scheduling

• Contact patients to schedule appointments with healthcare providers.
• Follow up with patients to confirm appointments and send reminders.
• Manage and update patient appointment calendars.

2. Patient Inquiries and Assistance

• Respond to incoming calls and queries from patients, providing accurate and timely information about services, procedures, and healthcare providers.
• Address any concerns or issues patients may have, offering solutions or escalating them to the appropriate department.
• Explain healthcare services, insurance coverage, and billing procedures when necessary.

3. Data Entry and Record Management

• Update and maintain patient databases with accurate contact information, appointment details, and medical history (when applicable).
• Ensure patient confidentiality and follow privacy regulations (HIPAA compliance).

4. Follow-up and Patient Engagement

• Conduct follow-up calls to remind patients of upcoming appointments or necessary medical procedures.
• Engage with patients post-appointment to gather feedback on their experience and ensure patient satisfaction.

Required Skills and Qualifications

• SSC/Intermediate/Graduation is required.
• Previous work experience in hospitals and healthcare centers is an added advantage.
• A general understanding of healthcare procedures, medical terms, and patient care.
• The ability to remain calm, patient, and adaptable in fast-paced and sometimes unpredictable healthcare settings

Job Types: Full-time, Contractual / Temporary

Benefits:

• Cell phone reimbursement
• Paid sick time

Work Location: In person