Tele Caller Executive

Job Summary

The Hospital Telecaller is responsible for handling inbound and outbound calls, assisting patients with appointment scheduling, enquiries, follow-ups, and providing accurate information about hospital services while ensuring courteous and professional communication at all times.

Key ResponsibilitiesPatient Communication

• Handle incoming and outgoing calls in a polite, professional, and empathetic manner
• Provide information regarding hospital services, departments, doctors’ availability, OPD timings, and procedures
• Address patient enquiries, complaints, and feedback appropriately and escalate when required

Appointment & Follow-ups

• Schedule, reschedule, and confirm OPD and diagnostic appointments
• Conduct follow-up calls for missed appointments, investigations, reports, and treatment continuity
• Remind patients about upcoming appointments and procedures

Coordination

• Coordinate with doctors, nursing staff, front office, billing, and other departments for smooth patient handling
• Update relevant departments regarding patient requirements and confirmations

Documentation & Records

• Maintain accurate call logs, appointment records, and patient details
• Update hospital systems/ registers with call outcomes and follow-up status
• Ensure confidentiality and data privacy of patient information

Service Quality

• Follow hospital communication protocols and service standards
• Support hospital marketing and patient engagement initiatives when required
• Meet daily call targets and service quality benchmarks

Required Qualifications

• Minimum: Any Graduate / Diploma (12th pass with relevant experience may be considered)
• Basic computer knowledge (MS Office / Hospital Management System preferred)

Skills & Competencies

• Excellent verbal communication skills (Tamil & English preferred; Hindi optional)
• Patient-centric approach and positive attitude
• Ability to handle high call volumes and work under pressure
• Good listening, problem-solving, and interpersonal skills
• Professional telephone etiquette

Experience

• 0–2 years of experience in hospital telecalling, customer service, or call center
• Freshers with good communication skills may also apply

Work Timings

• As per hospital shift schedule (including rotational shifts, if applicable)

For Job opportunities contact HR Thirumalairajan @9150034777

Email : [email protected]

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person