Tele Caller Executive

Job Summary

Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Reporting Skills.

Responsibilities and Duties

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• TelephoneOperatorsare responsible in sending and receiving telephone calls from clients or customers that ask information of inquire signal failures.
• Call and receive call from customers.
• Courteously greet the customer and give them the best customer service needed.
• Give customer’sassistancebyansweringtheir inquiries and other concerns.
• Transfer calls from to designated area or department.
• Handle outgoing, interoffice or incoming calls.
• Responsible for operate PBX connecting callers to the appropriate person.
• Take and relay messages.
• Announce when visitors arrive.
• Relay important information.
• Handle emergency calls.
• Assist customers in making telephone calls.
• Research and advise on rates.
• Assist callers with other questions.
• Help callers make long-distance or local calls.
• Provide customers with area codes, telephone numbers and other information.
• Interrupt a busy line if there is an emergency.
• Place a person-to-person call.
• Monitor an automated system in which callers place collect calls.
• Perform receptionist functions as needed.
• Handle all directory assistance queries.
• Registered new patients in health object software.
• Help patients with address of hospital –use google maps to give directions , bus and train etc transportation recommendation
• Help patients with transportation services – use agency for bus, train tickets or cab services

Required Experience, Skills and Qualifications

graduates with 01 yr Experience

Benefits

PF,ESI

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Application Question(s):

• no

Language:

• Hindi (Required)
• English (Required)
• Telugu (Required)

Work Location: In person