Posted:1 day ago|
Platform:
Work from Office
Full Time
Key Responsibilities: Make outbound calls to customers with overdue personal loans, business loans, or credit card payments . Explain the details of the overdue amount, including interest and late payment charges. Persuade customers to make payments on time or agree on a structured repayment plan. Maintain call logs, update customer interactions, and record payment commitments accurately in the system. Follow up on promised payment dates and escalate cases when necessary to field collection teams or legal units. Ensure adherence to bank guidelines , RBI compliance , and telecalling etiquette . Maintain professionalism and ensure respectful communication at all times. Provide daily MIS reports and performance updates to the reporting manager.
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