TechOps-SAP TM-Senior

SAP SAP TM Senior1,2 TechOps (Application Management) Consultant

The Opportunity

We are looking for an SAP TM Senior Consultant to join the EY GDS Team. As part of our EY GDS TechOps team, you will be responsible for providing functional support for SAP Transport Management across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation.

To qualify for the role, you must have:

• Bachelors degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
• 4-7 Years of experience in SAP TM, with at least 1 full-cycle implementations.
• Responsible for providing support SAP TM module incidents, ensuring minimal disruption to operations.
• Support incident solving by analyzing incidents raised by users and provides solutions.
• Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
• Handle change requests with a clear understanding of new business requirements.
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
• Cross-functional communication skills; experience in offshore/onsite model.
• Defect resolution and defect analysis related to TM.
• Ability to work with minimal guidance or supervision in a time critical environment.
• Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Ideally, you’ll also have:

• Technical Proficiency: Deep knowledge of SAP TM in S/4HANA (embedded TM) or SAP TM 9.x.
• Configuration experience in complex SAP TM processes, including Order Management, Freight Planning (manual/optimizer), Carrier Selection, Tendering, and Settlement.
• Domain Expertise: Understanding of logistics, shipping, transportation modes (road, ocean, air), and carrier tendering.
• Experience in TM integration points with other SAP modules like MM, SD, and EWM.
• SAP Certification in SAP TM

What you will do:

• Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
• Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP MM solutions and designs.
• Develop and maintain documentation including configuration, user guides and test scripts.
• Mentor and train junior SAP MM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.
• Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation
• Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.
• Available to work on shift hours depending on the requirement of the client