Technology Support Engineer

Project Role :

Project Role Description :

Must have skills :

Good to have skills :

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification :

• Provide end-user support for virtual desktops and remote workspaces.
• Install, configure, troubleshoot, and decommission VDI/VDA environments.
• Manage virtual desktop platforms including provisioning, control brokering, and application delivery (e.g., Citrix).
• Support Windows 365 Cloud PC provisioning and lifecycle management
• Maintain and update core desktop images and user profiles.
• Monitor system health, patch levels, upgrade status, and performance of virtual desktops and application servers.
• Support hardware infrastructure running hypervisors for VDI/VDA environments.
• Configure and support tools used by remote teams for patching and software deployment.
• Provide L1 and L2 support for Citrix VDI issues. Application & System Support
• Roll out applications and updates across virtual environments.
• Ensure patch compliance and upgrade consistency across all virtual desktops.
• Troubleshoot Citrix-related issues including connectivity, performance, and access.
• Manage shared and persistent desktop configurations for remote users. Collaboration & Coordination
• Work closely with infrastructure, support, and application teams to align virtualization services with business needs.
• Coordinate with third-party vendors and internal teams for issue resolution and performance optimization. ________________________________________ Professional & Technical Skills:
• Proficiency in Citrix Virtual Apps and Desktop Administration
• Strong understanding of virtualization technologies and concepts
• Hands-on experience with: o Citrix XenApp, XenDesktop, NetScaler o Windows 365 Cloud PC, Windows Server, Active Directory o Provision, configure, and manage Windows 365 Cloud PCs for end users. o Implement nested virtualization and optimize performance for hybrid work scenarios. o Monitor system health, patch levels, and performance of Cloud PCs o VDI/VDA provisioning, patching, monitoring, and performance tuning
• Experience in: o Troubleshooting Citrix-related issues o Managing virtual hosts and hypervisors o Application rollouts and remote workspace support
• Familiarity with: o SLA management and service delivery coordination
• Excellent problem-solving, analytical, and communication skills
• Good to have certifications o Citrix Certified Associate Virtualization (CCA-V) o Microsoft Certified: Azure Virtual Desktop ________________________________________ Additional Information:
• This role requires coordination with global support teams and vendors.
• Must be able to manage multiple priorities in a fast-paced environment.
• Familiarity with enterprise ITSM tools and SLA tracking is preferred.
• Expected to proactively recommend improvements in tools, processes, and technologies.
• Will be responsible for maintaining compliance with organizational standards and policies.
• Minimum 15 years of full-time education, with a Bachelor or engineering degree.
• 7+ years for experience.