Technology Support Engineer

 About The Role  

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Microsoft Azure Architecture

Good to have skills :Infrastructure As Code (IaC), GitHub Actions, Microsoft Azure IaaS
Minimum 15 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential as you analyze and resolve issues, contributing to the overall efficiency and effectiveness of the organization. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions for junior professionals to enhance their understanding of operational processes.- Develop and maintain documentation to support operational procedures and best practices. Professional & Technical
Skills:

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Must To Have Skills:

Proficiency in Microsoft Azure Architecture.- Good To Have
Skills:

Experience with Microsoft Azure IaaS, Infrastructure As Code (IaC), GitHub Actions.- Strong understanding of cloud computing principles and practices.- Experience with system integration and troubleshooting across various platforms.- Familiarity with service management frameworks and incident management processes.
Additional Information:- The candidate should have minimum 15 years of experience in Microsoft Azure Architecture.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education