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Accenture
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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

python mysql database administration database design mysql itil c# c++ windows xp written and oral communication dbms vb javascript sql server sql java vb script asp.net microsoft windows linux troubleshooting html scripting languages

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :MySQL Database Administration

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an IT operation senior analyst, you will serve as the vital resource for administrating client systems. You will leverage your technical skills to manage database availability, backup, scalability, security, user management and housekeeping. You will need to communicate to Application users understanding their requirement and serve per requirement. You need to ensure zero escalation in terms of ticket handling and deliver as per industry standard and strictly adhering client SLA. Responsibilities –

Administrating daily operation on MySQL instances.

Ensuring performance, security and availability of databases.

Handle common database procedures, such as upgrade, backup, recovery etc.

Troubleshooting and resolve database structural issues, performance issues.

Collaborate with application and other operation teams.

Performing patching , upgrade and instance validation during OS maintenance.
Technical Experience –

4+ years of experience in MySQL Database administration with hands on experience in implementation and support

Need an in-depth understanding of database architecture

Understanding of DBA Planning Calendar for DB admin tasks

Experience with backup and recovery strategies.

Ability to troubleshoot complex database issues.

Exposure to Database backup and recovery setup and troubleshooting issues

Familiarity with high-availability and replication

Familiarity with Aurora Postgres preferred.

Familiarity with scripting languages preferred. (e.g. Python) Professional Experience–

Good interpersonal, written, and oral communication skills

Ability to communicate business value and manage client relationships

Ability to handle pressure environment within defined KPI/SLA

Excellent communication and teamwork skills.
Educational Qualification –

15 Years of Full time education

Knowledge on ITIL standard and best practices
Qualification 15 years full time education

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Technology Support Engineer