10.0 - 14.0 years

0 Lacs

hyderabad, telangana

On-site

As an Operations Manager at Base8, you will play a crucial role in overseeing and optimizing IT operations for the United States. Your responsibilities will include leading cross-functional teams, streamlining workflows, and ensuring the delivery of high-quality IT services that align with business objectives. The ideal candidate will have a strong background in IT infrastructure, HR Management, Vendor Management, Team Management, systems management, and operational leadership. You will be required to drive continuous improvement, ensure compliance, and support organizational growth. Your key responsibilities will include developing and implementing operational strategies aligned with the company's goals, monitoring KPIs and performance metrics, driving continuous improvement through process optimization and automation, and overseeing IT teams, including system administrators, support engineers, DevOps, or project managers. Additionally, you will be responsible for allocating resources efficiently, fostering a culture of collaboration, performance, and accountability, and collaborating with project managers to ensure projects are delivered on time, within scope and budget. Budgeting and cost control will be an essential part of your role, including preparing and managing operational budgets, monitoring expenses, identifying opportunities for cost reduction, and negotiating with vendors and service providers. You will also be responsible for evaluating and streamlining IT processes, ensuring compliance with relevant laws and internal policies, conducting audits and risk assessments, managing relationships with third-party IT service providers, software vendors, and consultants, and supporting infrastructure management. Your role will also involve collaborating on IT upgrades, migrations, and incident response planning, overseeing asset management and procurement, reporting performance metrics and operational health to senior leadership, presenting operational updates, plans, and roadmaps, communicating effectively across teams and departments, conducting market research on compensation trends, labor laws, and hiring strategies, and providing data-driven insights to optimize workforce planning and budget forecasting. To be successful in this role, you must have a Bachelor's degree in computer science, Information Technology, or a related field (master's degree preferred), along with 10+ years of experience in US operations in the IT industry, with at least 5 years in managerial or leadership roles. Strong communication and stakeholder management skills are essential, as well as strong knowledge of IT infrastructure, networking, cloud computing (AWS/Azure), and enterprise systems. Experience with ITSM tools and frameworks (e.g., ITIL), excellent problem-solving, analytical, and decision-making skills, and strong communication and interpersonal skills are also required.,

Posted 1 day ago

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