Technician, Repair & Returns

Job Description

At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and high touch work environment that values the members of our Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service. If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim Ohana! Aloha~ The major function of this position is: Daily repair of returned sunglasses. To answer incoming telephone inquiries from our customers in a timely, courteous, and efficient manner. The essential responsibilities and duties of this position are: Complete Canadian sunglass repairs and adjustments in accordance with Maui Jim standards. Receive, inspect, and analyze returned product to determine which goods meet with warranty and non warranty criteria. Telephone customers to retrieve all needed information and payments in order to process all repairs. Provide outstanding customer service to all customers. Assist with customer inquiries. Code and invoice all repair parts and charges accurately into the ASW computer system. Provide support to the Canadian Sales Executives. Communicate with data entry, repairs, RX labs about misrouted/returned products. Other Duties: Perform all other work-related duties as requested or required. Work Shift: Special Language Requirement (If Applicable): S alary is only one component of total compensation at Maui Jim! You will also gain an amazing benefits package. Rounding out our benefits and compensation is our Aloha culture work environment. Benefits Included: Low Insurance Premiums on Medical, Dental, and Vision Flexible Spending Accounts Health Savings Accounts (with Company Match) Short Term and Long-Term Disability Voluntary Critical Illness, and Accident Coverages Tuition Reimbursement Paid Paternity and Maternity Leave Paid Time Off Paid Holidays Company Paid Life ADD Insurance Voluntary Life ADD Insurance 401K Match Paid Bereavement Employee Assistance Program *Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. All plans subject to eligibility requirements.