Technical Writer - Product documentation (SOP) specialist For Web Appl

MAILTO:ADWIVEDI001@ets.org Key Responsibilities: Create and maintain user guides, FAQs, release notes, and online help documentation for web applications. Work closely with product managers, developers, and support teams to gather information and translate technical concepts into clear documentation. Ensure documentation is well-structured, consistent, and aligned with company branding and style guidelines. Review and update documentation regularly to reflect product changes and new features. Assist in developing training materials and internal process documentation as needed. Utilize Microsoft Office tools (Word, Excel, PowerPoint) to create and format professional documentation. Organize and maintain a documentation repository for easy access and version control. Conduct usability testing of documentation and incorporate user feedback for continuous improvement. Qualifications: Minimum 3 years of experience in technical writing, specifically for web applications . Strong technical aptitude and ability to quickly understand new software and workflows. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with documentation tools. Fluency in English , with excellent writing, editing, and proofreading skills. Ability to collaborate with cross-functional teams, including developers, product managers, and customer support. Strong organizational skills and attention to detail. Ability to work independently and manage multiple projects simultaneously. Preferred Qualifications: Bachelors degree in English, Communications, Technical Writing, Computer Science, or a related field. Previous experience in the credentialing industry or a related field. Experience with content management systems (CMS), version control tools, or help authoring software . Knowledge of HTML, Markdown, or other web-based documentation formats . Behavioral Competency Requirements Achieving Results Accountability: Assumes ownership for the success of teams tasks and projects. Puts forth best effort consistently on all responsibilities. Works with team to ensure delivery of tasks and projects. Accepts responsibility for team’s mistakes and failures. Quality Focus: Takes a thorough and detailed approach to all work tasks. Checks the team’s work carefully to ensure quality, accuracy and completeness. Works to actively exceed others’ expectations. Raises potential causes of concern ahead of time to prevent mistakes and inconsistencies. Prioritizing and Planning: Prioritizes tasks/assignments for team by considering importance, complexity, deadlines and resources. Takes an orderly and structured approach to work that allows others to follow. Creates comprehensive and realistic plans to achieve team’s objectives. Uses systems, tools, and processes to track progress of plans and commitments. Organizational Agility: Recognizes differences in goals and priorities between teams. Leverages influencers and decision makers across different teams to get things done. Works effectively laterally and vertically across functions. Uses organizational strategies and processes to achieve goals. Collaborating Effectively Communication: Asks open questions to understand others’ insights and needs. Conveys ideas and information in a clear, convincing and credible way. Appeals to each person’s interests by leveraging logic, emotion and connections. Actively listens and summarizes to demonstrate understanding to others. Building Teams: Identifies, supports, and promotes common goals and shared values. Role models an open approach and sharing of information. Actively fosters positive interactions between team members. Understands and utilizes individual’s strengths to maximize team effectiveness. Motivating and Engaging: Tailors feedback to the individual, team or accomplishment. Inspires others through own dedication and commitment to excellence. Links team’s roles and responsibilities to meaningful goals and objectives. Creates a shared sense of purpose which engages the team. Generating Solutions Critical Thinking: Evaluates evidence and information for relevance, importance, and reliability. Utilizes a range of sources when gathering information. Provides solid evidence and reasoning to support conclusions and decisions. Focuses on the facts and evidence, working to remove emotion or self-interest. Problem Solving: Critically evaluates information to identify root issues. Identifies risks, obstacles and opportunities in situations. Makes clear decisions based on appropriate logic and information. Seeks to learn from previous experiences to apply creative solutions where possible. Directing and Guiding: Prioritizes and coordinates their team’s work in an organized and thoughtful way. Sets clear performance expectations and holds others accountable. Ensures team members are focused on important goals and objectives. Uses methods to track progress of plans and commitments.