Technical Writer

About us:

Odessa is a U.S. company with offices in Philadelphia, USA and Bangalore, India. Our leasing solutions power a client base comprised of leading global financial institutions that operate across market segments. We transform bold ideas into breakthrough outcomes for clients that drive the economy through equipment and fleet leasing: IT, healthcare, transportation and more. We believe that great outcomes and customer satisfaction are everything. Its what drives us to turn bold ideas into transformational solutions for leasing and loan management. By combining digital technologies with what works across a diverse customer base, we use an agile approach to co-innovate with clients to help them solve their toughest problems.

As the largest technology provider in the leasing industry, Odessa provides a feature-rich ERP solution with broad integrations across top CRM, G/L, tax, credit, and leading enablement applications. As a complete Platform, Odessa delivers a total solution for commercial lending companies, driving the future of asset finance. With best-in-class functionality, extensible architecture and a suite of value- added features and services, Odessa helps companies transform their business operations.

Writing Responsibilities:

• Research and write documents such as user manuals, release notes, training manuals, technical notes, troubleshooting guides, FAQs, and online help.

• Create, proofread, and edit documentation to ensure consistency of language and style, as well as the correct application of templates.

• Work with development teams, SMEs, product managers and the business centers to develop, write and maintain end user/system administration documentation.

• Keep all assigned documentation components up-to-date with the development of their respective products, while meeting high quality standards.

• Coordinate and collaborate with development, testing, marketing, professional services, and related groups through the product-lifecycle process to collect information, meet requirements, and document.

• Professionally and consistently self-edit own work and assist in editing the work of other team members when necessary.

• Meet requirements for speed, deadlines, and methodology.

Requirements:

• 5-9 years of experience as a Technical Writer with a diploma/certification course in Technical Writing.

• Experience with authoring tools like FrameMaker, RoboHelp, along with advanced MS Office Suite skills.

• Experience with solving communication problems for conceptually complex products.

• Knowledge of agile methodology, confluence and Jira