Technical Writer 3

In this role as a Technical Writer 3 at Hyland Software, you will be responsible for creating and maintaining software documentation for company products. Your main tasks will include the following: - Working collaboratively with global Engineering and Product Management teams to produce clear, concise, and accurate documentation using DITA structured writing technologies and principles in a fast-paced continuous delivery environment. - Writing documentation for usage, configuration, and installation of user interfaces. Collaborating with Engineering teams to maintain API documentation. - Researching, using, and building knowledge about products, services, technology, or concepts to be documented. - Creating documentation for new and moderately complex products. Updating and editing existing product documentation to reflect changes to more advanced software while conforming to quality standards for structure, content, and style. - Meeting with subject matter experts, attending relevant meetings, and collaborating with R&D colleagues to ensure accurate documentation. - Ensuring software is functioning as expected. Escalating identified bugs, software design, and usability issues to the appropriate R&D stakeholders. - Actively participating in discussions regarding product direction and design. Proactively seeking information about product development to anticipate upcoming software changes. - Identifying and troubleshooting issues with files in the authoring environment and resolving them with some assistance from documentation leadership. - Using experience to make informed decisions that improve the quality, layout, and overall functionality of assigned documentation. - Performing advanced technical tasks as determined in collaboration with documentation team management. - Complying with all corporate and departmental privacy and data security policies and practices. To be successful in this role, you will need the following qualifications: - Bachelor's degree, preferably in English or Technical Communication. - 5+ years of Technical Writing Experience. - Strong English writing skills, a learner's mindset, and an aptitude for technology. - Experience writing concise, grammatically correct, technical documentation. - Experience with desktop authoring and publishing tools required for the job, with the ability to quickly learn additional tools. - Strong technical aptitude and writing skills. - Good interpersonal, decision-making, oral and written communication, editing, collaboration, attention to detail, and troubleshooting skills. Additionally, Hyland Software offers a range of benefits and programs to support employee engagement and well-being, including: - Learning & Development opportunities such as development budget, tuition assistance program, self-paced online courses, webinars, mentorship programs, and structured on-boarding experience. - R&D focus on cutting-edge technologies, modernization efforts, and a dynamic environment. - Work-life balance culture with a flexible work environment and hours, work-from-home options, and trust-based efficiency. - Well-being benefits including private medical healthcare, life insurance, and gym reimbursement. - Community Engagement through volunteer time off. - Niceties & Events such as snacks and beverages, employee referral program, and birthday and baby gifts. If you are passionate about technology, dedicated to your work, and value honesty, integrity, and fairness, connect with us at Hyland Software.,