Technical Trainer - Apollo Pharmacy

Job Description

Job Role & Responsibilities: Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers. Training Need Identification and Analysis; customization of Training Methodology. Preparation of Monthly Training Calendar. Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training man days. Plan and deliver induction to new hires on bi-monthly basis • Plan and deliver new hires training program on bi-monthly basis. Plan and deliver existing employees training program. Plan and conduct on the job training in SAP/BOT as per business requirements. To receive the list of new joiners eligible for induction and new hire training as per the training calendar. To submit the attendance of trainees undergoing induction and new hire training. To track three monthly assessments of trainees and carry out counselling whenever required. To help solve issues related to attendance, ID card, uniform etc. Generate and maintain training related employee database. Prepare and report fortnightly Training plan and MIS both for supervisor(s) and frontline associate(s). Record actual monthly training expenditure in training MIS. Encourage and direct supervisors for collecting customer feedback forms. Collect relevant issues during branch visit and coordinate with concerned in operations for solutions. Liaison with the concerned in operations to deliver operations modules during New hire training. Desired Skills & Knowledge: Self-motivated, fluent communication in respective Regional Language & English is a must. Presentation and interpersonal skills with a passion for delivering training, a flair for customer service and sharing responsibility. This job will require travelling within the region across retail/hospital based pharmacies for OJT training at our pharmacy stores. Act as a subject matter expert to the trainees and solve their queries, doubts, problems at the store during on-job-training (OJT). Having good conceptual understanding of pharmacy practice and the pharma retail industry will be an added advantage.