Technical Support Specialist - Firewall

WithinCDO Infra Networks, the Networks tower manages globally the life cycle, delivery, quality and performance of the Wide Area Network, the internet connections, network traffic management, (W)LAN, DNS/DHCP and all other aspects of connectivity for Nokia Networks offices and partners. Support the digital transformation and the use of cloud services.

Technical support specialist Firewallis responsible for IT service management handling Incident management, Problem management, Change management for all IT network technologies. Work on technical design, functionality, configuration, performance and quality of connectivity.This is a position in network operations for enabling reliable service operation for IT network services.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Analyzing production network issues and resolve
• Work in US time zone for operational shift support and provide required guidance to NOC
• Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds
• Ensure to provide technical update during the incident management
• Engage OEM, service provider to troubleshoot the issue and escalate to get it resolved
• Escalate to very complex network issue to L4 engineer for support
• Perform advanced troubleshooting and resolve complex network security issues
• Conduct regular security assessments and audits to ensure compliance with industry standards and best practices.
• Develop and maintain comprehensive documentation for firewall and proxy configurations, policies, and troubleshooting procedures.

KEY SKILLS AND EXPERIENCE

You have:

• Bachelor's degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent
• 10+ years of experience in network services and management in complex environments
• Deep understanding of network technologies: TCP/IP, VRRP, DNS, ARP, STP, Trunking, Port Channeling, VRF, IPsec, and TLS
• Proficient in routing protocols such as OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP, and MPLS
• Hands-on experience with FortiGate Firewall and proxy or equivalent
• Knowledge of IPv6 WAN routing architecture and deployment expertise

It would be nice if you also had:

• Knowledge of scripting and automation tools for network management
• Ability to acquire Nokia Router product knowledge, learn CLI, and deployment skills
• Expertise in handling complex routing design and issues in a multi-vendor environment
• Good knowledge of Enterprise WAN, LAN, wireless networks, virtualization, and load balancers
• Understanding of ITIL processes