Technical Support Specialist - Firewall

As a Technical Support Specialist - Firewall within CDO Infra Networks, you will play a crucial role in IT service management, focusing on incident management, problem management, and change management for all IT network technologies. Your responsibilities will include working on technical design, functionality, configuration, performance, and quality of connectivity to ensure reliable service operation for IT network services. You will also be responsible for analyzing and resolving production network issues, providing technical updates during incident management, and engaging with OEMs and service providers to troubleshoot and escalate issues for resolution. Key Responsibilities: - Handle incident management, problem management, and change management for all IT network technologies - Analyze and resolve production network issues - Work in the US time zone for operational shift support - Own incident ticket resolution end-to-end - Engage OEMs and service providers to troubleshoot and escalate issues for resolution - Conduct regular security assessments and audits to ensure compliance with industry standards - Develop and maintain comprehensive documentation for firewall and proxy configurations, policies, and troubleshooting procedures - Perform advanced troubleshooting and resolve complex network security issues Qualifications Required: - Bachelor's degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent - 10+ years of experience in network services and management in complex environments - Deep understanding of network technologies such as TCP/IP, VRRP, DNS, ARP, STP, Trunking, Port Channeling, VRF, IPsec, and TLS - Proficiency in routing protocols like OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP, and MPLS - Hands-on experience with FortiGate Firewall and proxy or equivalent - Knowledge of IPv6 WAN routing architecture and deployment expertise Additional Company Details: Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer, recognized for its commitment to inclusion & equality globally. Join us at Nokia and be part of a company where you will feel included and empowered to succeed within the Strategy and Technology team, laying the path for Nokia's future technology innovation and identifying the most promising areas for Nokia to create new value.,