Technical Support Specialist - Civil 3D

As a Technical Support Specialist at Autodesk, you will actively engage with customers from the construction and AEC community, providing effective technical solutions, direction, and troubleshooting advice. Your primary responsibilities include resolving customer issues reported via various channels, such as phone, chat, web, and online forums. You will work closely with the technical support team, product engineering team, and cross-functional teams to ensure successful resolution of reported issues. Your role involves providing prompt and efficient assistance to customers on a variety of issues related to Autodesk products like Revit, Navisworks, BIM, and BIM Docs. You will research and document product issues and solutions for the Knowledge Base and internal case management system. Additionally, you will prioritize and escalate critical issues, monitor service level compliance, and manage your backlog of support requests while keeping customers informed about the progress. To qualify for this role, you should have a Bachelor's degree or equivalent experience in Civil, Architecture, Mechanical, or related fields. A minimum of 2 years of working experience with software such as Revit, Navisworks, BIM 360, and BIM Docs in a production environment is required. Proficiency in Revit MEP is an added advantage. You must possess strong customer service, troubleshooting, and analytical skills, along with excellent written and verbal communication in English. The ideal candidate for this position is someone who thinks smart, innovative, adaptable, inclusive, impactful, and humble. You should be able to work collaboratively with diverse teams, prioritize tasks effectively, and demonstrate a passion for customer success. Flexibility in working hours and shifts is necessary, and the ability to learn quickly in a fast-paced environment is essential. The shift timing for this role is EMEA, primarily 14:00 - 22:30, subject to change as per business requirements. The work location is in Bangalore, India, and the successful candidate will be expected to relocate there. If you are passionate about solving problems, providing exceptional customer service, and contributing to a dynamic team environment, we encourage you to apply for this exciting opportunity at Autodesk. Join us at Autodesk and be part of a culture that values diversity, belonging, and innovation. We offer a competitive compensation package based on experience and location, along with various benefits and opportunities for career growth. Shape the future with us and make a positive impact on the world by joining our team of passionate individuals dedicated to building a better future for all.,