Technical Support Executive

About Noise

Noise is India's leading connected lifestyle brand, building smartwatches, true wireless earbuds, neckbands, speakers and smart wearables used by millions of customers. Our customers rely on our products every day, and our Technical Support team is the first line of help when something needs attention.

About the Role

As a Technical Support Executive, you will help customers troubleshoot and resolve issues with Noise products, such as pairing problems, app connectivity, firmware updates, battery and charging concerns, and feature usage. You will be the voice of Noise for customers and the bridge between them and our product, QA and service teams.

Key Responsibilities

• Handle customer queries over call, chat, email and social media, and resolve technical issues on first contact wherever possible.
• Troubleshoot product problems across smartwatches, earbuds and other wearables, including Bluetooth pairing, the companion app, syncing, firmware updates and charging.
• Guide customers step by step in clear, simple language, without technical jargon.
• Log every interaction accurately in the ticketing/CRM system and follow up until the issue is closed.
• Identify recurring issues and escalate them with clear details (device model, app version, steps to reproduce) to the Product, QA and Service teams.
• Coordinate with service centres and logistics teams for repair, replacement and warranty cases.
• Maintain and suggest improvements to the support knowledge base, FAQs and troubleshooting scripts.
• Meet targets for response time, resolution time, first-contact resolution and customer satisfaction (CSAT).

Requirements

• Graduate in any discipline (B.Tech/BCA/B.Sc or similar preferred, but not mandatory).
• 0–2 years of experience in technical support, customer support or a service desk role.
• Good understanding of smartphones, Bluetooth devices, mobile apps (Android and iOS) and basic troubleshooting.
• Excellent verbal and written communication in English and Hindi.
• Patience, empathy and a problem-solving mindset, especially with frustrated customers.
• Comfortable working in rotational shifts, including weekends, as per business needs.
• Basic proficiency with ticketing or CRM tools and MS Office / Google Workspace.

Good to Have

• Prior experience supporting consumer electronics, wearables or app-based products.
• Familiarity with tools such as Freshdesk, Zendesk or similar.
• Ability to explain technical steps simply, and to write clear help articles.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person